Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhio Catallo

Edmonton,AB

Summary

Enthusiastic and detail-oriented with strong customer service experience, seeking to contribute to a dynamic hotel environments. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.

Overview

4
4
years of professional experience

Work History

Sales Representative

Exchange Marketing
Edmonton, Alberta
11.2024 - Current
  • Leveraged market analytics to secure new clients in growing territories.
  • Created sales presentations to promote advertising benefits to potential customers.
  • Conducted market research in order to determine potential sales opportunities.
  • Advised customers on best practices for optimizing campaign performance.
  • Managed organization's largest region, performed full sales cycle duties and increased annual sales.
  • Created advertising campaigns for clients based on their needs and budget.
  • Developed and maintained relationships with clients to ensure repeat business.
  • Analyzed customer feedback in order to improve services offered by the company.
  • Served as integral team member increasing revenue,.

Lead Barista

Tiger Sugar
Edmonton, Alberta
11.2023 - Current
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Ordered and received supplies to restock beverage items.
  • Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
  • Provided guidance to employees on proper safety protocols when handling food items or operating machinery.
  • Managed cash register and processed transactions with accuracy and integrity.
  • Collected payments and provided accurate change.

Team Member

Tim Hortons
Leduc, Alberta
11.2021 - 08.2025
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Prepared beverages such as coffee, tea, soda.
  • Organized take-out orders for customers who requested them.
  • Maintained safe food handling practices to prevent germ spread.
  • Filled and served various beverages for customers.

Construction Worker

Aces Staffing
Edmonton, Alberta
06.2021 - 09.2024
  • Assisted with diverse construction challenges to help team and customer.
  • Displayed high standards for quality workmanship and routinely double-checked work.
  • Inspected work areas for safety issues before beginning any task.
  • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
  • Inspected sites before and after construction projects.
  • Cleaned job sites daily removing debris, dirt and hazardous materials safely.
  • Understood how to operate and maintain job site equipment safely and for maximum productivity.
  • Addressed and resolved on-site problems to keep teams on-task and avoid development of larger concerns.
  • Gained independent working skills and guided and mentored less experienced team members.
  • Lifted heavy objects into place with cranes or hoists.
  • Maintained clean, safe working environment by removing debris from job site prior to shift completion.

Education

High School Diploma -

Leduc Composite Highschool
Leduc, AB
05-2023

Skills

  • Calm under pressure
  • Cultural awareness
  • Relationship building
  • Organization
  • Collaboration
  • Exceptional customer service
  • PPE use
  • Bilingual in Tagalog, English
  • POS system proficiency
  • Time management
  • Punctual and fast learner
  • Effective communication
  • Staff training
  • Complaint handling

Timeline

Sales Representative

Exchange Marketing
11.2024 - Current

Lead Barista

Tiger Sugar
11.2023 - Current

Team Member

Tim Hortons
11.2021 - 08.2025

Construction Worker

Aces Staffing
06.2021 - 09.2024

High School Diploma -

Leduc Composite Highschool

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Rhio Catallo