Rhiley Laderoute
Edmonton
Summary
Hardworking Automotive Technician with ten years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.
Overview
11
11
years of professional experience
Work History
Master Automotive Service Technician
Koch Ford Lincoln
01.2024 - Current
- Enhanced customer satisfaction by diagnosing and repairing complex automotive issues in a timely manner.
- Streamlined repair processes for increased efficiency and improved turnaround times on vehicle services.
- Collaborated with service advisors to provide accurate repair estimates and ensure clear communication with customers.
- Maintained a clean, organized, and safe work environment to promote optimal productivity and adherence to safety standards.
- Maintained a minimum of 120% repair efficiency.
Owner & Technician
RS Mechanical Services Ltd.
04.2019 - 12.2023
- Managed day-to-day business operations.
- Communicated effectively with customers and explained the services and costs involved in each repair.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Trained and motivated employees to perform daily business functions.
- Evaluated part suppliers to maintain cost controls and improve operations.
- Performed routine maintenance and repairs on various makes, models, and types of light and medium duty vehicles.
- Operated a heavy duty repair service truck from April 2019 to August 2020. Subcontractor for multiple companies.
- Streamlined inventory management with meticulous record-keeping, enabling easy tracking of parts usage and timely reordering.
- Maintained detailed records of all repairs, services, and parts replaced for accurate documentation and future reference.
- Evaluated heavy equipment to determine necessary repairs and maintenance requirements.
- Performed in shop and in field repairs and maintenance on a variety of on road and off road equipment.
Mobile Heavy Duty Mechanic
North Ray Equipment Services
10.2018 - 04.2019
- Troubleshot equipment malfunctions utilizing diagnostic tools and technical manuals.
- Removed worn or faulty components for replacement or repair.
- Inspected and tested heavy equipment components to certify proper operation and safety.
- Diagnosed and repaired hydraulic and electrical systems to maintain equipment function.
- Performed routine maintenance and repairs on heavy trucks and trailers, and heavy equipment such as hoes, dozers, and graders.
- Maintained meticulous records of all repair work that was made to machines and equipment.
- Operated and maintained working condition and cleanliness of company service truck.
Heavy Duty Mechanic Apprentice
CX Energy Services
04.2018 - 10.2018
- Troubleshot equipment malfunctions utilizing diagnostic tools and technical manuals.
- Removed worn or faulty components for replacement or repair.
- Inspected and tested heavy truck components to certify proper operation and safety.
- Performed routine maintenance and repairs on heavy trucks and trailers.
Master Automotive Service Technician
Monahan Ford/Revolution Ford
03.2014 - 04.2018
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical, electrical, and NVH issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Completed thorough inspections of vehicles to evaluate faults and develop repair plans.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Achieved Ford master status in February of 2018 and maintained an average efficiency of 110% with exceptional FRFT percentage.
Education
Journeyman Certificate - Red Seal - Automotive Service Technician
NAIT
Edmonton, AB12.2017
High School Diploma -
St. Andrews Catholic School
High Prairie, AB06.2012
Skills
- Troubleshooting and problem solving
- Customer service and communication
- Technical skills and knowledge
- Coaching and Mentoring
- Time Management and efficiency
- Attention to detail and quality
Timeline
Master Automotive Service Technician
Koch Ford Lincoln
01.2024 - Current
Owner & Technician
RS Mechanical Services Ltd.
04.2019 - 12.2023
Mobile Heavy Duty Mechanic
North Ray Equipment Services
10.2018 - 04.2019
Heavy Duty Mechanic Apprentice
CX Energy Services
04.2018 - 10.2018
Master Automotive Service Technician
Monahan Ford/Revolution Ford
03.2014 - 04.2018
Journeyman Certificate - Red Seal - Automotive Service Technician
NAIT
High School Diploma -
St. Andrews Catholic School
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