RHIANNON RICHARDS
Calgary,AB
Summary
Detail-oriented recent graduate skilled in research, interpersonal relationship building, and conflict resolution. Demonstrates a strong ability to learn and adapt to new concepts, contributing effectively to team projects. Core competencies include analytical thinking and effective communication. Seeking opportunities to leverage and expand these skills in a dynamic professional environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Sales Associate, Keyholder
The Bomb Bar
Calgary, Alberta
05.2023 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered calls to complete orders and answer inquiries.
- Developed strong customer relationships to encourage repeat business.
- Described merchandise and explained use, operation and care.
- Completed transactions in an efficient manner while providing excellent customer service.
- Recommended, selected and located merchandise based on customer desires.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
Server, Expo, Hostess
Boston Pizza
Calgary, Alberta
08.2017 - 03.2023
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Built positive relationships with other front-of-house and kitchen staff.
- Resolved any customer complaints or issues quickly and professionally.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Monitored customer satisfaction levels throughout their meal experience.
Education
Bachelor of Arts - Law And Society
University of Calgary
Calgary, AB06-2024
Skills
- Proficiency in Microsoft Office
- Strong verbal and written communication skills
- Can edit and proofread for accuracy, clarity, and content
- Synthesis and organization
- Teamwork and building interpersonal relationships
- Rapport development
- Problem-solving
- Research and technical
- Attention to detail
- Positive and professional
- Call handling
- Exceptional customer service
Accomplishments
- Alexander Rutherford Scholarship: received for exceptional high school grades.
- Jason Lang Scholarship: received all four years while working towards my degrees.
- Was rewarded a degree "with distinction."
Languages
English
Native/ Bilingual
Certification
- Panel on Research Ethics: TCPS 2: Core 2022.
- Gender-Based Analysis Plus Certificate.
Timeline
Retail Sales Associate, Keyholder
The Bomb Bar
05.2023 - Current
Server, Expo, Hostess
Boston Pizza
08.2017 - 03.2023
Bachelor of Arts - Law And Society
University of Calgary
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