Rhiannon Pownall
Toronto,ON
Summary
Detail-oriented professional with strong multitasking and communication skills. Experienced in recruiting highly talented personnel and overseeing full-cycle recruitment. Proven ability to work collaboratively with team members and achieving results.
Overview
8
8
years of professional experience
Work History
Store Director
COS
02.2023 - Current
- Exceeded company targets through proactive monitoring of KPIs and execution of corrective action plans when needed, achieving 8% vs. Budget and 32% vs. LY
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Improved employee retention rates by creating a positive work environment that fostered inclusion and teamwork among staff members and achieved 85% positive workplace experience for employees +12% vs previous management.
- Reduced time-to-fill for roles with strategic sourcing techniques and efficient interview scheduling.
- Nominated for Erling Persson award within the H&M group for putting the company values into action.
- Managed full-cycle recruitment processes as well as employee offboarding and exit talks.
- Managed payroll administration for all employees in alignment with company and provincial policies, and budgetary guidelines.
- Selected as the Canadian representative at the 2024 Global Kick Off conference at COS Headquarters in London, UK.
Store Manager
COS
08.2021 - 01.2023
- Boosted revenue 17% vs LY by developing and deploying strategies to effectively improve operations and secure an elevated in store experience.
- Ensure store budgets are set and selling plans are adjusted to match the market trends in partnership with the Regional Controller and Area Manager.
- Implemented new HR policies to streamline the hiring and onboarding process and oversaw all recruitment & training for new employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Led efforts to establish a strong company culture, emphasizing core values and promoting employee satisfaction throughout the organization.
Talent Acquisition Partner
COS
10.2020 - 08.2021
- Developed strong relationships with hiring managers and provided guidance on role requirements, interviewing tips, and career development opportunities.
- Implemented a structured onboarding program for new hires, ensuring a positive transition into the organization.
- Trained hiring managers on best practices in interviewing and selection techniques, increasing overall effectiveness of recruitment efforts.
- Analyzed recruiting metrics to share reports and recommendations with stakeholders.
- Promoted increased focus on internal talent mobility and emerging talent across organization.
Floor Manager
COS
05.2019 - 08.2021
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales in partnership with Visual Managers.
- Supported stores in both Canada and USA with training newly hired managers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
- Developed a new store location from the ground up by hiring and training an efficient team.
- Ensured compliance with all applicable laws, regulations, policies, and procedures pertaining to store operations.
Floor Supervisor
COS
03.2018 - 05.2019
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Oversaw scheduling of employees to ensure optimal coverage during peak hours or promotional events while minimizing labor costs.
Sales Advisor
COS
01.2017 - 03.2018
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs, offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.
Education
Diploma - Fashion Business
Parsons The New School
05.2020
Associate of Arts - Fashion Marketing & Merchandising
Visual College of Art And Design
12.2018
Skills
- Leadership and Coaching
- Recruitment
- Teamwork and Collaboration
- Reliability
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Marketing
- Employee Relations
- Talent Acquisition
- Succession Planning
- Problem-Solving
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Store Director
COS
02.2023 - Current
Store Manager
COS
08.2021 - 01.2023
Talent Acquisition Partner
COS
10.2020 - 08.2021
Floor Manager
COS
05.2019 - 08.2021
Floor Supervisor
COS
03.2018 - 05.2019
Sales Advisor
COS
01.2017 - 03.2018
Diploma - Fashion Business
Parsons The New School
Associate of Arts - Fashion Marketing & Merchandising
Visual College of Art And Design
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