Rhiannon McCallister

• Conduct comprehensive disciplinary reviews resulting from heightened risk branch exam findings.
• Perform in-depth e-mail reviews targeting areas of concern.
• Review and analyze client documents in order to detect signature policy violations and potential fraud.
• Prepare summaries of findings and partner with other business units to complete investigations requiring further reviews.
• Perform quality control reviews of over 100 exam letters per month prior to publishing.
• Make sanction recommendations to Branch Exams management.
• Assist with special projects, trainings, and branch examinations as needed.
• Maintain organized workflow for optimized efficiency and quality.
• Assisted in training, improving examiner knowledge and skillsets

Supervised, coached, and developed team of New Accounts Representatives.

• Served as subject matter expert for managed account programs MWP, PWP, OMP and Manager Select.
• Managed extremely high-volume and fast-paced workflow of account documentation.
• Assisted in special projects, including the acquisition of Mutual Service Corporation, Associated Financial Group, and Waterstone Financial Group.

• Reviewed and opened new accounts on BETA and in BranchNet.
• Conducted reviews of account documentation against BETA, Portia, and Oracle.
• Provide excellent customer service to financial advisors.