Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

RHIANNON DUBUC

Victoria,BC

Summary

Dynamic and adaptable professional with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Excited to embrace new challenges and collaborate with teams to achieve common goals.


Overview

10
10
years of professional experience
1
1
Certification

Work History

Accounts/ Assistant Manager

Smile Esthetics
03.2021 - Current
  • Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
  • Managed accounts receivable, decreasing outstanding balances through diligent follow-up with both patients and insurers.
  • Collaborated closely with dentists to coordinate treatment plans that met each individual''s oral health needs while considering insurance constraints or budget limitations when necessary.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Accurately posted insurance payments and adjustments both electronically and manually.
  • Optimized revenue collection by consistently monitoring accounts receivable aging reports and initiating appropriate follow-up actions.
  • Assisted in the recruitment, hiring, and training of high-quality staff to ensure exceptional patient care.
  • Trained new team members on dental insurance billing processes, fostering a collaborative work environment focused on continuous improvement strategies.

Front Desk Administrator

Saanich Dental Group
10.2017 - 02.2021
  • Maintains clear, organized dental records and reports
  • Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Draft treatment plan documentation for patients
  • Coordinated referrals to other medical specialists and documented details accurately
  • Accounts receivables, petty cash and daily cash deposits
  • Deal with difficult situations in a tactful and diplomatic manner
  • Politely answered phones and scheduled or confirmed office appointments and surgeries
  • Increased customer engagement through social media
  • Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.

Stock Lead/ Associate

American Eagle Outfitters
10.2015 - 11.2017
    • Completed stock orders and managed inventory levels
    • Recommended merchandise to customers based on their needs and preferences
    • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
    • Managed returns processing effectively by inspecting damaged items, updating inventory records, and initiating refunds or exchanges as appropriate.
    • Generated brand awareness and positive product impressions to increase sales
    • Maintained established merchandising standards, including window, sales floor and promotional displays.
    • Facilitated efficient order fulfillment by picking, packing, and shipping products in a timely manner.

Administrative Assistant

Hemminger Law Group Westshore
01.2015 - 01.2017
  • Filed paperwork and organized computer-based information
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scanned documentation and entered into the database
  • Scheduled and coordinated meetings between legal teams and clients.

Education

Certificate - Dental Assisting

Camosun College
01.2016

High School Diploma -

Reynolds Secondary
06.2010

Skills

  • Excellent multitasking capability
  • Personable and outgoing
  • Strong communication skills
  • AP and AR management
  • Customer Service
  • Project Coordination

Certification

  • Certified Dental Assistant


Timeline

Accounts/ Assistant Manager

Smile Esthetics
03.2021 - Current

Front Desk Administrator

Saanich Dental Group
10.2017 - 02.2021

Stock Lead/ Associate

American Eagle Outfitters
10.2015 - 11.2017

Administrative Assistant

Hemminger Law Group Westshore
01.2015 - 01.2017

Certificate - Dental Assisting

Camosun College

High School Diploma -

Reynolds Secondary

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RHIANNON DUBUC