Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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RHIANNON DUBUC

Victoria,BC

Summary

Highly-motivated professional with in-depth knowledge and progressive experience in dental and orthodontic practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Accounts/ Assistant Manager

Smile Esthetics
02.2022 - Current
  • Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
  • Managed accounts receivable, decreasing outstanding balances through diligent follow-up with both patients and insurers.
  • Collaborated closely with dentists to coordinate treatment plans that met each individual''s oral health needs while considering insurance constraints or budget limitations when necessary.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Generated accounts payable reports for dentalcorp management review to aid in financial and business decision making.
  • Assisted patients in understanding their financial responsibilities, discussing payment options, and establishing workable payment plans when needed.
  • Accurately posted insurance payments and adjustments both electronically and manually.
  • Optimized revenue collection by consistently monitoring accounts receivable aging reports and initiating appropriate follow-up actions.
  • Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
  • Trained new team members on dental insurance billing processes, fostering a collaborative work environment focused on continuous improvement strategies.

Front Desk Administrator

Saanich Dental Group
10.2017 - 02.2022
  • Maintains clear, organized dental records and reports
  • Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Draft treatment plan documentation for patients
  • Coordinated referrals to other medical specialists and documented details accurately
  • Accounts receivables, petty cash and daily cash deposits
  • Organized referrals to medical specialists
  • Entered insurance payments and maintains accounts
  • Deal with difficult situations in a tactful and diplomatic manner
  • Politely answered phones and scheduled or confirmed office appointments and surgeries
  • Increased customer engagement through social media
  • Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.

Stock Lead/ Associate

American Eagle Outfitters
10.2015 - 11.2017
  • Completed stock orders and managed inventory levels
  • Recommended merchandise to customers based on their needs and preferences
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
  • Managed returns processing effectively by inspecting damaged items, updating inventory records, and initiating refunds or exchanges as appropriate.
  • Generated brand awareness and positive product impressions to increase sales
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
  • Facilitated efficient order fulfillment by picking, packing, and shipping products in a timely manner.

Office Clerk

Hemminger Law Group Westshore
01.2015 - 01.2017
  • Filed paperwork and organized computer-based information
  • Maintained a clean reception area, including lounge and associated areas
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements
  • Scanned documentation and entered into the database
  • Organized forms, made photocopies, filed records and prepared correspondence and reports
  • Answered and managed incoming and outgoing calls while recording accurate messages.

Education

Certificate - Dental Assisting

Camosun College
Victoria, BC
01.2016

High School Diploma -

Reynolds Secondary
Victoria, BC
06.2010

Skills

  • Dental assisting background
  • Excellent multitasking capability
  • Personable and outgoing
  • Power Practice efficient
  • Open Dental efficient
  • Strong communication skills
  • AP and AR management
  • Financial reports

Certification

  • OTRU Tobacco Cessation Certificate, 2016
  • CPR /AED Level HCP

Languages

English
Native or Bilingual

Timeline

Accounts/ Assistant Manager

Smile Esthetics
02.2022 - Current

Front Desk Administrator

Saanich Dental Group
10.2017 - 02.2022

Stock Lead/ Associate

American Eagle Outfitters
10.2015 - 11.2017

Office Clerk

Hemminger Law Group Westshore
01.2015 - 01.2017

Certificate - Dental Assisting

Camosun College

High School Diploma -

Reynolds Secondary

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RHIANNON DUBUC