Rhiannon Adams
Courtenay,BC
Summary
Energetic professional in retail and hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability. Hardworking professional with proven relationship-building and time management skills in fast-paced environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
12
12
years of professional experience
Work History
Server & Bartender
Kelly Carlos O-Bryans
Courtney, Canada
09.2022 - Current
- Provides exceptional dining experience to guests by ensuring service is delivered in a timely manner and presentation is appealing
- Responds to customer inquiries and requests and resolves any issues that arise
- Maintains cleanliness of the dining area
- Communicates special requests or modifications to the kitchen and coordinates with other staff to ensure smooth service
- Maintains a working knowledge of food and drinks menus
Small Business Owner
North Island Medical Mobility
Courtney-Comox, Canada
03.2021 - 06.2023
- Company Overview: Co-founded a medical equipment sale business that focused on distributing various types of medical devices and equipment to healthcare facilities, nursing homes, rehabilitation centers, professionals and directly to consumers, providing essential tools needed for diagnosis, treatment, monitoring and care
- Managed business operations, including scheduling, accounts payable, accounts receivable advertising, branding, marketing and in-store sales
- Trained new employees to expand service offerings
- Co-founded a medical equipment sale business that focused on distributing various types of medical devices and equipment to healthcare facilities, nursing homes, rehabilitation centers, professionals and directly to consumers, providing essential tools needed for diagnosis, treatment, monitoring and care
Founder
Rhiannon Emma Designs
Victoria, Canada
10.2019 - 06.2020
- Company Overview: Founded a nature-inspired jewelry company, handmade locally
- Created custom jewelry pieces
- Used tools and techniques to make quality jewelry, using sterling silver
- Founded a nature-inspired jewelry company, handmade locally
Receptionist, Administration & Sales
Bioethiqué Provence
Vancouver, Canada
09.2012 - 04.2020
- Coordinated front desk operations and diligently helped in-person visitors and callers with knowledgeable assistance.
- Ensured all areas of the spa were properly cleaned before opening for the day.
- Greeted customers and answered inquiries in a friendly and helpful manner.
- Developed relationships with clients to ensure repeat business by providing excellent customer service.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Input client information into booking system accurately and completely to chart sales metrics.
- Assisted with scheduling appointments, verifying client information, and taking payments.
- Primary point of contact for members and guests, delivering information on spa products, services and monthly promotions.
Sales Associate
Bernstein & Gold
Victoria, Canada
08.2018 - 02.2020
- Developed exceptional customer service, building positive individualized customer relationships
- Maintained product knowledge of luxury women’s clothing and organic skincare products
- Organized displays to ensure product visibility
Store Manager Assistant & Sales Associate
Hills Dry Goods & Blue Ruby
Vancouver, Canada
06.2016 - 07.2018
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Built and maintained strong working relationships with team members.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Increased store sales by cross-selling complementary items.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Co-Founder
The Round Canvas Company
Vancouver, Canada
11.2016 - 07.2017
- Company Overview: Co-founded a handmade hand-stretched canvas company established in East Vancouver
- Head of marketing and branding
- Collaborated with partner on business development and growth strategies
- Worked on quality assurance
- Partnered with OPUS Art Supply Store January 2017
- Co-founded a handmade hand-stretched canvas company established in East Vancouver
Education
Silversmithing Fundamentals - Silversmithing school
Argentum Jewelry School & Supply
Victoria, BCBachelor of Fine Arts - Major in Visual Arts and a Minor in Social Practice and Community Engagement
Emily Carr University of Art and Design
Dogwood High School Diploma -
Elgin Park Secondary School
Surrey, BCCotswold Sixth Form Graduate - 2 Advanced Subsidiary Level and 2 Advanced Level
Bourton-on-the-Water
EnglandCokethorpe Senior School Graduate - 7 GCSE’s (General Certificate of Secondary Education)
Witney
EnglandSkills
- Creative problem-solving
- Admirable communication
- Genuine and thoughtful sales approach
- Relationship management
- Cleanliness standards
References
Available upon request.
Timeline
Server & Bartender
Kelly Carlos O-Bryans
09.2022 - Current
Small Business Owner
North Island Medical Mobility
03.2021 - 06.2023
Founder
Rhiannon Emma Designs
10.2019 - 06.2020
Sales Associate
Bernstein & Gold
08.2018 - 02.2020
Co-Founder
The Round Canvas Company
11.2016 - 07.2017
Store Manager Assistant & Sales Associate
Hills Dry Goods & Blue Ruby
06.2016 - 07.2018
Receptionist, Administration & Sales
Bioethiqué Provence
09.2012 - 04.2020
Silversmithing Fundamentals - Silversmithing school
Argentum Jewelry School & Supply
Bachelor of Fine Arts - Major in Visual Arts and a Minor in Social Practice and Community Engagement
Emily Carr University of Art and Design
Dogwood High School Diploma -
Elgin Park Secondary School
Cotswold Sixth Form Graduate - 2 Advanced Subsidiary Level and 2 Advanced Level
Bourton-on-the-Water
Cokethorpe Senior School Graduate - 7 GCSE’s (General Certificate of Secondary Education)
Witney
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