Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rhianna Singh

Surrey,British Columbia

Summary

Experienced and compassionate professional with a solid background in mental health services and a versatile skill set applicable to various roles. With 9 years of experience in the mental health field, I bring expertise in assessment, treatment planning, and crisis intervention, coupled with strong communication and interpersonal skills. Alongside my dedication to promoting mental wellness, I possess a proven ability to adapt to different work environments and collaborate effectively with multidisciplinary teams. Whether providing direct client care, conducting research, or implementing mental health programs, I am committed to making a positive impact. My adaptable nature and passion for holistic well-being position me as a valuable asset in diverse professional settings, contributing to the achievement of organizational goals while prioritizing the welfare of individuals.

Overview

12
12
years of professional experience

Work History

Mental Health Care Worker

Anne Simpson
07.2020 - Current
  • Working privately with a family to care for their child who has a developmental disability.
  • Planning monthly trips for and with the client.
  • Assisting the individual in all aspects of their daily living (i.e. appointments, community outings etc.)
  • Ensuring medications are taken on time.
  • Established trusting relationships with client and their family through empathetic communication and active listening.
  • Promoted independence for client through skill-building exercises and goal-setting initiatives.

Vital Statistics Registrar

Ministry Of Health - BC Vital Statistics
12.2021 - Current
  • Provide services to clients, which include the general public, Service BC, Ministry of Children and Family Development, Ministry of Social Development and Poverty Reduction, as well as other provincial agencies, relating to registration processes and event certification.
  • Adjudicate client eligibility for services and information by applying legislation, regulations, policies and procedures.
  • Search for electronic registrations using the Vital Statistics data base system and historical indexes, and requests copies of microfilmed events.
  • Provide a wide range of services to the general public while being sensitive to various factors such as English as a second language, disabilities such as speech/hearing impairments, psychological or emotional problems or other disabilities, which may lead to communication and public relations challenges.
  • Working with hospitals and funeral homes to manage stillbirth files
  • Investigate whether an application or registration is potentially fraudulent by researching and providing background documentation and escalating to a Supervisor as required.

Community Support Worker

Milieu Children And Family Services
07.2016 - 02.2024
  • Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.
  • Collaborated with multidisciplinary teams to ensure seamless delivery of community support services and optimal client outcomes.
  • Work closely with adults age 19+ to support mental health concerns, disabilities and behavior challenges; contribute to the development of life and social skills and/or access to community services/resources as required.
  • Conduct physical assessments, administer medications, and assist with all functions related to exercise and patient daily living activities.
  • Well-versed hands-on experience and knowledge with disorders and disabilities.
  • Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
  • Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
  • Maintained accurate case records to track progress, sharing relevant updates with supervisory staff and stakeholders as needed.

Travel Consultant

Whistler Blackcomb
07.2016 - 10.2018
  • Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
  • Streamlined booking processes for increased efficiency and reduced client wait times.
  • Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
  • Collaborated with team members to optimize travel recommendations and share industry knowledge.
  • Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.

Administrative Assistant

HUB International Insurance Services
10.2015 - 11.2016
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Customer Service Representative /Regional Training Manager

Mogo Finance Technology
04.2012 - 10.2015
  • Enhanced employee performance by developing targeted regional training programs.
  • Personally contacted for creating the MOGO training guidebook/program with new and advanced procedures and policies.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with company policies.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Processed loan payments accurately, contributing to the overall efficiency of branch operations.

Education

Bachelor of Arts - Counselling Psychology

Simon Fraser University
Burnaby, BC
06.2024

Skills

  • Strong interpersonal skills for working with diverse populations and cultural sensitivity
  • Strong understanding of psychological theories and principles
  • Teamwork and Collaboration
  • First Aid and CPR
  • Strong organizational and time-management skills for managing caseloads and meeting deadlines
  • Effective Communication
  • Active Listening
  • Crisis Intervention
  • Ability to apply ethical guidelines and maintain confidentiality in all aspects of work

Languages

English
Native or Bilingual
Hindi
Limited Working

Timeline

Vital Statistics Registrar

Ministry Of Health - BC Vital Statistics
12.2021 - Current

Mental Health Care Worker

Anne Simpson
07.2020 - Current

Community Support Worker

Milieu Children And Family Services
07.2016 - 02.2024

Travel Consultant

Whistler Blackcomb
07.2016 - 10.2018

Administrative Assistant

HUB International Insurance Services
10.2015 - 11.2016

Customer Service Representative /Regional Training Manager

Mogo Finance Technology
04.2012 - 10.2015

Bachelor of Arts - Counselling Psychology

Simon Fraser University

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Rhianna Singh