Rhianna McAdoo
Kingston,ON
Summary
Dynamic General Manager with extensive experience at Kelsey's Original Roadhouse, excelling in client relationship development and problem resolution. Successfully enhanced customer satisfaction and team performance through effective training and mentorship. Proven ability to manage budgets and optimize inventory, fostering a positive work environment that drives employee engagement and loyalty.
Overview
20
20
years of professional experience
Work History
General Manager
Kelsey's Original Roadhouse
01.2015 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Assisted in recruiting, hiring and training of team members.
Manager
Kelsey's Original Roadhouse
12.2004 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
Course Completion - Real Estate Salesperson
Humber College
06-2024
Skills
- Client Relationship Development
- Market Experience
- Networking skills
- Self-Motivated Professional
- Problem solving
- Customer relationship management
- Problem resolution
- Time management
- Efficient multi-tasker
- Client communication
Timeline
General Manager
Kelsey's Original Roadhouse
01.2015 - Current
Manager
Kelsey's Original Roadhouse
12.2004 - Current
Course Completion - Real Estate Salesperson
Humber College