Rhett Udsen
Vancouver,BC
Summary
Dynamic professional with a proven track record at Earls Restaurant and Bar, excelling in beverage preparation and delivering exceptional customer service. Expert in engaging customers and enhancing their dining experience, while efficiently managing resources to boost service quality. Skilled in hospitality and adept at handling difficult customers, consistently achieving positive outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Bar Manager
Earls Kitchen + Bar
02.2025 - Current
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
- Fostered a positive work environment by providing ongoing support, training, and mentoring to bar staff.
- Maintained a clean, safe, and inviting atmosphere through consistent enforcement of health and safety regulations.
Bartender
Earls Restaurant and Bar
06.2024 - Current
- Engage with guests to explore their tastes in cocktails, beer, and wine.
- Provide detailed cocktail recommendations based on guests' tastes and preferences.
- Ensure drinks are made in a timely manner both for bar guests and restaurant guests.
Server
Earls Restaurant and Bar
11.2022 - 06.2024
- Engaged with guests to find the best way to suit their needs.
- Recommended food and drink options based on the information provided.
- Ensured that food and drink were delivered promptly.
- Resolved guest complaints by assessing the situation and finding the best solution.
Manager
Earls Restaurant and Bar
04.2022 - 05.2023
- Executed prompt resolution strategies for various complaints.
- Managed labor costs with revenue to ensure efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
Host
Earls Restaurant and Bar
08.2021 - 11.2022
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Managed dining room layout to maximize efficiency of staff members.
- Served as point-of-contact for resolving guest complaints or special requests.
Education
Acting For Film And Television Diploma - Acting
Vancouver Film School
04-2024
High School Diploma -
Third Academy
06-2022
Skills
- Beverage preparation
- Safe service compliance
- Salesmanship
- Customer service
- Hospitality and accommodation
- Handling difficult customers
- Responsible alcohol service
- Engaging personality
Certification
- Serving it Right
- Food Safe
Timeline
Assistant Bar Manager
Earls Kitchen + Bar
02.2025 - Current
Bartender
Earls Restaurant and Bar
06.2024 - Current
Server
Earls Restaurant and Bar
11.2022 - 06.2024
Manager
Earls Restaurant and Bar
04.2022 - 05.2023
Host
Earls Restaurant and Bar
08.2021 - 11.2022
High School Diploma -
Third Academy
Acting For Film And Television Diploma - Acting
Vancouver Film School
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