RHEA LYNE ERGUIZA
Langford,British Columbia
Summary
Dedicated and hardworking team player with expertise completing various clerical tasks and offering staff support. Responsible and productive professional when working with experience in customer service.
Overview
8
8
years of professional experience
Work History
Pharmacy Assistant
Medicine Shoppe Pharmacy
10.2023 - 07.2024
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Updated computer system with current customer, payment and inventory information.
- Supported operations with filing, copying and faxing.
- Trained new pharmacy staff on computer system and drug management protocols.
- Maintained strict confidentiality and compliance with HIPAA regulations, ensuring patient privacy.
- Trained new pharmacy assistants, sharing best practices for medication dispensing and customer service.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Verified patient information to correctly dispense medications.
- Greeted customers at counter and provided excellent customer service.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
Cashier
Fairway Market
09.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Sales Manager
Emperador Distillers Incorporated
07.2016 - 08.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
- Organized promotional events and interacted with community to increase sales volume.
- Prepared sales presentations for clients showing success and credibility of products.
Education
Bachelor of Science - NURSING
WESLEYAN UNIVERSITY - PHILIPPINES
CABANATUAN CITY, NUEVA ECIJA, PHILIPPINES03.2015
Skills
- Stocking shelves
- Answering customer questions
- Product restocking
- Supply Restocking
- Organizing supplies
- Medication labels
- Document filing
- Verifying orders
- Processing payments
- Drug Inventory Control
- Order documentation
- Multitasking
- Customer Service
- Organizational Skills
- Teamwork and Collaboration
- Problem-Solving
- Cash Handling
- Active Listening
- Order Processing
- Data Entry
- Time Management
- Prescription Filling
- Medication Packaging
- Payment Processing
- Receiving incoming supplies
Languages
English
Professional Working
Timeline
Pharmacy Assistant
Medicine Shoppe Pharmacy
10.2023 - 07.2024
Cashier
Fairway Market
09.2023 - 01.2024
Sales Manager
Emperador Distillers Incorporated
07.2016 - 08.2023
Bachelor of Science - NURSING
WESLEYAN UNIVERSITY - PHILIPPINES
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