Rhealyn Porayko
Calgary,Canada
Summary
Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Health Care Aide
Alberta Health Services (FMC - CVICU Unit 94
Calgary, AB
04.2022 - Current
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Maintained clean, safe and well-organized patient environment.
- Developed rapport to create safe and trusting environment for care.
- Complied with company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
Health Care Aide
Carewest Sarcee
Calgary, Alberta
08.2021 - Current
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Developed rapport to create safe and trusting environment for care.
- Increased medication and medical terminology knowledge through research and continuing education.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Complied with company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Provided total hygiene care to [8] patients per shift by assisting with skincare, bathing and toileting
OFFICE ADMIN, CUSTOMER SERVICE SUPPORT & HEALTH & SAFETY COORDINATOR
CITRON HYGIENE
CALGARY, ALBERTA
10.2019 - 11.2020
- Scheduled and coordinated meetings, appointments, and travel arrangement for manager
- Conduct trainings informing employees of company health and safety plans and promoting safe practices
- Data entry in Salesforce and Sales order details entered in spreadsheets
- Works with warehouse team to meet customer requirements in timely manner
- Developed new filing and organizational practices, saving company $1000 in labor expenses
- Purchased and maintained office supply inventories, always being careful to adhere to budgeting practices
- Recorded, transcribed, and distributed minutes of meetings
- Manage office organization and general workflow from supporting staff members
- Suggested new tactic to persuade cancelling customers to stay with company, resulting in 5% decrease in cancellations.
Office Admin
MICHAEL HILL JEWELLERS
CALGARY, ALBERTA
10.2018 - 07.2020
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time which increased sales by 10%
- Performed periodic checks to determine which products to order
- Assisted with weekly inventory duties, frequently earning praise for accuracy and productivity
- Skillfully tracked daily receipts, responded to customer complaints, motivated staff, and assisted with stock duties
- Handling external or internal communication for management
- Oversaw monthly cycle counts and audits
- Preparing analyses of accounts and producing monthly reports
- With strong verbal and written communication skills
- Knowledge of products on records.
- Supported managers with proactive correspondence management, document coordination and customer relations
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions
Distribution Coordinator
Saputo Dairy Products
Calgary, AB
07.2017 - 10.2018
- Coordinate all inventory control in warehouse 99% accuracy incoming and outgoing
- Handled day-to-day shipping and receiving overseeing more that 1000 milk products per day
- Greet drivers when arriving to facility, giving them exceptional customer service, signing in/out of facility
- Collecting and reviewing their paperwork for accuracy on delivery, temperature check and ETAs for late appointments
- Monitor all truck routes and product returns/losses in each period with 99% accuracy
- Ensure all owner/driver operators of each route comply to document procedures and paperwork submissions
- Make commission report for all for owner/driver operators to be sent out to each route with 99% accuracy
- Track and file departmental expenditures, including special deliveries, insurance, driver’s license updates, plant, fuel and monitor in pivot table 99% accuracy
- Process all invoices from suppliers, electrical bills with 99% accuracy in paying all bills
- Making necessary adjustments to customer accounts, negotiating and recuperating “loss of use value” with customers in conjunction with Territory Managers
- Collaborate with cross-functional departments (Sales, DC, Logistics) to search retail inventory discrepancies
- Liaises between Customer Service Representative on customer request and inquiries, special deliveries or same-day shipping.
- Employed automated systems and Intermec RF units to optimize inventory management
- Completed daily cycle counts and assisted with monthly audits
- Processed and restocked returns
- Facilitated receiving and shipping and loading and unloading of goods, transferring products to designated storage sites
- Checked shipments against paperwork and signed documents
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance
- Updated computer tracking system with latest product movements
- Utilized heavy machinery and equipment such as palletizer, high stand up and sit down forklifts, high pickers, pallet runners and pallet jacks
- Managed labor assignments and equipment allocations and met transportation, operations and production goals
Accounting/ Receptionist
Saputo Dairy Products
Calgary, AB
06.2016 - 07.2017
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Providing accounting and clerical support to Accountant
- Research, track and restore accounting or documentation problems and discrepancies
- Providing accounting and clerical support to accounting department
- Preparing and maintaining accounting documents and records
- Processing accounts payables and receivables as needed
- Preparing and posting payroll on Kronos.
- Managed multiple tasks and met time-sensitive deadlines
- Supported various administrative duties by proofreading, transcribing and invoicing
- Aggregated and prepared documentation and reports for office meetings, distribution and filing
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
Sanitation/Production
Saputo Dairy Products
Calgary, AB
01.2014 - 06.2016
- Quality checking of products for defects
- Perform packaging quality checks
- Follow production guidelines for food safety
- Work in fast-paced production environment and exhibit sense of urgency while maintaining excellent productivity goals and quality product
- Create continuous improvement environment by improving products, service, and processes with objective to reduce waste within area while striving for efficiency and profitability
- Perform varying task while standing, lifting and bending for extended periods of time
- Follow instructions and procedures for cleaning and sanitizing while adhering to Health and Safety and Food Safety guidelines.
- Located and picked merchandise weighing up to 50 pounds to fulfill daily customer orders
- Supported machine operators in setup and operation of production equipment resulting in efficient runs
- Documented production information via daily system logs and discussed issues with management
Inside Sales Supervisor
ALBION FISHERIES
CALGARY, ALBERTA
03.2014 - 11.2015
- Compile, analyze and distribute Inventory Discrepancy Reports on weekly basis
- Developed and maintained strong and clear communication and rapport with plant personnel
- Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability
- Provide customer service by assisting customers, responding to customer inquiries and complaints
- Monitor sales activities to ensure customers receive satisfactory service and quality
- Stock and reorder when inventory drop to specified level
- Assist with invoicing, prepare order slip/ load sheets and labels, review what product have in inventory and late deliveries, update daily short reports spreadsheet and charts for branch sales shortages.
- Surpassed sales goals by 50% annually with implementation of diverse sales tools and strategies
- Secured new accounts by strategically pursuing leads, generating over $10,000 in revenue monthly
Office Supervisor
CLAUSON COLD AND COOLER LTD
CALGARY, ALBERTA
01.2013 - 02.2014
- Prepare invoices, reports, memos, letters, financial statements and other documents, using MS word
- Conduct research, compile data, and prepare papers for executives, committees and Boards of Directors
- Coordinate office services, records, departmental finances, budget preparation, personnel issues, and housekeeping
- Supervise and train clerical staff and arrange for employee training and organizing training material
- Produce bills of lading and shipment information
- Process client rebate reconciliations, reporting and check request.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management
- Prepared reports to assist business leaders with key decision making and strategic operational planning
- Managed office operations while scheduling appointments for department managers
Fire Marshal
BUREAU OF FIRE PROTECTION, CAGAYAN DE ORO CITY, MISAMIS ORIENTAL
Surigao , Philippines
10.2003 - 08.2008
- Inspect buildings to locate hazardous conditions and fire code violations for combustible material, electrical wiring problems, and inadequate or inoperable fire exits
- Hold key accountability for policy and procedure enforcement, emergency responses, station expenditures, facility and equipment inspection, personnel training, performance evaluations, and regulatory documentation and filing.
- Directed work of 20 firefighters engaged in extinguishing fires.
- Conducted periodic firefighter written performance evaluations and completed written recommendations on probationary firefighters
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services
- Inspected apparatus, equipment, grounds and stations for proper order and condition
- Created fire prevention courses to educate general public
- Inspected stations, uniforms and vehicles regularly for signs of maintenance needs or general professionalism
- Arranged emergency medical services for victims of fires and other incidents
Education
Supply Chain Management
SOUTHERN ALBERTA INTITUTE of TECHNOLOGY
Calgary, ABHealth Care Aide
ABES COLLEGE
Calgary, AB06.2021
Accounting & Payroll
ROBERTSON COLLEGE
Calgary, AB07.2019
Bachelor of Science - Nursing
LICEO DE CAGAYAN UNIVERSITY
Philippines03.2006
Live-in Caregiver Program -
PHILIPPINE WOMEN'S UNIVERSITY
Philippines04.2001
Bachelor of Science - Banking and Finance/ Computer Science
SAN NICOLAS COLLEGE
Philippines03.1993
Skills
- Versed in MS Word, Excel, PowerPoint
- Sage Accounting
- Salesforce AS400
- Customer service and support
- SAP
- Administrative office operations
- Maestro
- Quickbooks
- Recording vital signs
- Documenting behaviors
- Dementia and Alzheimer's knowledge
- Tube feedings and medications familiarity
Certification
- Medication Administration Certificate, ABES - March 2021
- Hospice and Palliative Care Certificate, ABES - May 2020
- Diabetes and Foot Care Certificate, ABES - April 2021
- Supportive Pathways Certificate, ABES - March 2021
Timeline
Health Care Aide
Alberta Health Services (FMC - CVICU Unit 94
04.2022 - Current
Health Care Aide
Carewest Sarcee
08.2021 - Current
OFFICE ADMIN, CUSTOMER SERVICE SUPPORT & HEALTH & SAFETY COORDINATOR
CITRON HYGIENE
10.2019 - 11.2020
Office Admin
MICHAEL HILL JEWELLERS
10.2018 - 07.2020
Distribution Coordinator
Saputo Dairy Products
07.2017 - 10.2018
Accounting/ Receptionist
Saputo Dairy Products
06.2016 - 07.2017
Inside Sales Supervisor
ALBION FISHERIES
03.2014 - 11.2015
Sanitation/Production
Saputo Dairy Products
01.2014 - 06.2016
Office Supervisor
CLAUSON COLD AND COOLER LTD
01.2013 - 02.2014
Fire Marshal
BUREAU OF FIRE PROTECTION, CAGAYAN DE ORO CITY, MISAMIS ORIENTAL
10.2003 - 08.2008
Supply Chain Management
SOUTHERN ALBERTA INTITUTE of TECHNOLOGY
Health Care Aide
ABES COLLEGE
Accounting & Payroll
ROBERTSON COLLEGE
Bachelor of Science - Nursing
LICEO DE CAGAYAN UNIVERSITY
Live-in Caregiver Program -
PHILIPPINE WOMEN'S UNIVERSITY
Bachelor of Science - Banking and Finance/ Computer Science
SAN NICOLAS COLLEGE