Rhea Parayno
Banff,Alberta
Summary
Dedicated manager with strong work ethics and ability to build lasting client relationship. Adept at interacting effectively with guest, suppliers and staff.
Overview
7
7
years of professional experience
Work History
Food Service Supervisor
Tim Hortons
09.2023 - Current
- Maintained health and food safety standards at all stages, from storage through delivery.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Manage shift assignment
- Leads by example to demonstrate that the customer is top priority and reinforces positive behaviors with employees.
- Assists in ensuring optimal employee coverage at all times and fills in as required for various areas during busy periods to maintain optimal customer service levels
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
Shift Manager
Manchego Corporation(SHAKEYS PIZZA RESTAURANT)
01.2017 - 07.2023
- Company Overview: Shakey’s Pizza Parlor
- Accountable for finance-ensuring sales are deposit on time
- Double checking the deposit sales are intact vs financial sales
- Accountable for renewals of Business Permit Requirements
- Controlling funds
- Organizing & Checking Request for payment, liquidations, cash advances
- Oversees and supervises daily operations of the restaurant
- Investigate and resolve food/beverage quality and service complaints, ensuring customer’s satisfaction and repeat business
- Supervise and motivates staff
- Trained service and kitchen staff for standard operating procedures in terms of the alignment of the company’s rule and to enhance guest service and increase profit through suggestive selling
- Assessing and improving profitability
Restaurant Food and Beverage Staff
EPMPC(SHAKEYS PIZZA RESTAURANT)
03.2014 - 01.2017
- Company Overview: Shakeys’s Pizza Parlor
- Trained in Four Different Stations like Guest Relation, Food server, Cashier
- Perform Guest relations
- Provides friendly service
- Clearing/setting of tables
- Trains new staffs
- Perform other job that may be assigned from time to time
- Operating POS
- Provide efficient service to guest in handling/receiving payments within the prescribe service level of agreements
- Handle Guest complaints
- Maintain the cleanliness of the work area
- Participates with operation management team to originate, plan, develop and implement long and short term goals
- Resolves routine problems encountered in performance of work assignments
- Shakeys’s Pizza Parlor
Front office Clerk
Luxor Hotel
04.2013 - 02.2014
- Perform Guest relations
- Provide accurate and friendly guest service
- Receiving and Booking Check in & Check out guest
- Suggestive Selling to increase profitability
- Provide efficient service to guest in handling/receiving payments within the prescribe service level of agreements
- Attending to guest’s needs
- Answering out coming & outgoing telephone calls
- Maintain the cleanliness of the work area
- Handle guest complaints
- Perform other jobs that may be assigned from time to time
Education
Bachelor of Science - Hotel & Restaurant Management
Philippine College of Science & Technology
Philippines01-2013
Skills
- Staff supervision
- Food preparation
- Food safety compliance
- Waste reduction
- Cash handling
- Critical thinking
- Food safety
- Employee scheduling
- Point of sale POS software
- Microsoft Excel
Training
- 08/20/17, Enhance Guest Service, Mandaluyong City, Philippines
- 01/10/13 - 03/30/13, Housekeeping, Food & Beverage Service Training, Malay, Aklan, Philippines
- 10/31/12 - 12/12/12, Administration office, Housekeeping, F&B Service Training, Malate, Manila, Philippines
- 04/28/11 - 06/10/11, Production Department, F&B Service, Front Office Service, Labrador, Philippines
Personal Information
- Age: 28
- Height: 5'2"
- Weight: 57 kg
- Citizenship: Filipino
- Date of Birth: 01/10/93
- Gender: Female
- Marital Status: Single
- Religion: Roman Catholic
Languages
English
Timeline
Food Service Supervisor
Tim Hortons
09.2023 - Current
Shift Manager
Manchego Corporation(SHAKEYS PIZZA RESTAURANT)
01.2017 - 07.2023
Restaurant Food and Beverage Staff
EPMPC(SHAKEYS PIZZA RESTAURANT)
03.2014 - 01.2017
Front office Clerk
Luxor Hotel
04.2013 - 02.2014
Bachelor of Science - Hotel & Restaurant Management
Philippine College of Science & Technology
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