Rhea Esteban
Stouffville
Summary
Assisted teams in achieving organizational goals through strong leadership and support in customer relations.,Collaborated with colleagues to provide exceptional customer service and foster positive relationships.,Worked diligently to maintain high standards of responsibility in all tasks.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Overnight Support Manager /Department Manager
WALMART CANADA
Stouffville, ON
06.2015 - Current
- Coached employees through day-to-day work and complex problems.
- Placed orders for new merchandise when inventory levels were running low.
- Unloaded trucks and used forklifts and pallet jacks to move product to correct areas within warehouse.
- Supervised promotional activities that were designed to drive sales and generate excitement.
- Implemented new security measures that successfully reduced shrink within store.
- Rotated merchandise and displays to feature new products and promotions.
Customer Service Manager
WALMART CANADA
Stouffville, ON
09.2011 - 05.2015
- Coordinated resolutions for customer inquiries while consistently achieving performance targets.
- Followed through with client requests to resolve problems.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Cashier
WALMART CANADA
STOUFFVILLE, ON
08.2010 - 08.2011
- Helped customers complete purchases, locate items and join reward programs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Production Line Leader
ASUS COMPUTERS
TAOYUAN CITY, TAIWAN
04.2001 - 04.2003
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Supervised production staff.
- Trained line workers in the Computer Motherboard Testing Department.
- Set up machining, performed required maintenance and made adjustments to machines.
Education
BACHELOR OF SECONDARY EDUCATION - Mathematics
TARLAC STATE UNIVERSITY
TARLAC CITY, PHILIPPINESSkills
- Managerial experience
- Personnel training and development
- Customer-focused
- Customer Relations
- Equipment operation
- Production goal tracking
- Classroom management
- Testing and grading
- Student-centered learning
Languages
English
Native or Bilingual
Filipino
Native or Bilingual
Mandarin
Elementary
Certification
Rescue 7 Standard First Aid with CPR
Raymond Johnston Equipment Certified Operator
Smart Serve Certification
Timeline
Overnight Support Manager /Department Manager
WALMART CANADA
06.2015 - Current
Customer Service Manager
WALMART CANADA
09.2011 - 05.2015
Cashier
WALMART CANADA
08.2010 - 08.2011
Production Line Leader
ASUS COMPUTERS
04.2001 - 04.2003
BACHELOR OF SECONDARY EDUCATION - Mathematics
TARLAC STATE UNIVERSITY