RHEA DUGADUGA
Fort St. John
Summary
Proven Supervisor with a track record of enhancing team productivity and customer satisfaction at SUBWAY Restaurants. Skilled in training and mentoring, with a keen attention to detail, I excel in creating efficient workflows and fostering a positive work environment. Achievements include reducing employee turnover and optimizing cost efficiency through strategic scheduling.
Developed leadership and team management skills in fast-paced environment, consistently ensuring efficient operations and team cohesion. Adept at problem-solving, conflict resolution, and performance improvement, with focus on achieving organizational goals. Looking to transition into new field while leveraging transferable skills to contribute effectively.
Overview
17
17
years of professional experience
Work History
Supervisor
SUBWAYRestaurants
01.2008 - Current
- Utilized leadership abilities and problem-solving expertise to enhance team productivity.
- Implemented effective solutions resulting in increased client happiness.
- Facilitated smooth operations with streamlined processes and defined goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Supervisor
Pomeroy Inn & Suites
01.2012 - 05.2014
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Education
Medical Office Assistant/unit Clerk - Medical Informatics
Sundance College
Calgary, ABBachellor Of Hotel And Restaurant Management - Management
University of San Jose Recolletos
Philippines03.2000
Skills
- Training and mentoring
- Goal oriented
- Customer service
- Quality control
- Multitasking Abilities
- Time management
- Adaptability and flexibility
- Reliability
- Attention to detail
Languages
English
Full Professional
Timeline
Supervisor
Pomeroy Inn & Suites
01.2012 - 05.2014
Supervisor
SUBWAYRestaurants
01.2008 - Current
Medical Office Assistant/unit Clerk - Medical Informatics
Sundance College
Bachellor Of Hotel And Restaurant Management - Management
University of San Jose Recolletos
Similar Profiles
Alvaro Castro ZunigaAlvaro Castro Zuniga
Sandwich Artist at SUBWAYRestaurantsSandwich Artist at SUBWAYRestaurants
Neha Neha null
Store Supervisor at SUBWAYRestaurantsStore Supervisor at SUBWAYRestaurants
Harsimran KaurHarsimran Kaur
Team Member at SUBWAYRestaurantsTeam Member at SUBWAYRestaurants