Rhea De Vera
Etobicoke,ON
Summary
Dynamic administrative professional with expertise in stakeholder relationship management and appointment coordination at the Centre for Addiction and Mental Health. Proven track record in improving operational efficiency through meticulous record-keeping and strategic time management, ensuring compliance and enhancing service quality. Core competencies include effective communication, organizational skills, and a commitment to safety. Aiming to leverage these skills to further support organizational goals in a challenging environment.
Overview
17
17
years of professional experience
Work History
Administrative Assistant - Complex Mental Illness Program, FGUA (Forensic Division)
Centre for Addiction and Mental Health (CAMH)
06.2012 - Current
- Collaborate with stakeholders to plan and execute daily operations for the inpatient unit, ensuring efficient service delivery
- Serve as the primary point of contact for all incoming communications, maintaining professionalism and promoting health equity
- Skillfully prioritize and respond to inquiries, directing calls from diverse stakeholders and effectively addressing client requests
- Coordinate staff scheduling and manage procurement processes, ensuring compliance with collective agreements
- Organize key stakeholder meetings, managing logistics, preparing materials, and documenting meeting outcomes
- Conduct monthly Health and Safety inspections, contributing to a compliant and safe workplace
- Oversee budgeting for the unit, including monitoring accounts and reconciling financial discrepancies
Administrative Assistant - Child, Youth and Family Service, UPP
Centre for Addiction and Mental Health (CAMH)
06.2012 - 01.2013
- Provided comprehensive administrative support to clinical staff, ensuring smooth service operations
- Managed appointment bookings, inter-service correspondence, and daily clinical schedules
- Triaged inquiries from clients and community agencies, facilitating timely responses and referrals
Administrative Assistant II
UHN: Toronto General Hospital
12.2009 - 08.2011
- Scheduled and monitored patient appointments, managing both manual and computerized systems for accuracy and efficiency
- Served as a point of contact for patients and families, addressing concerns and coordinating communication with clinical staff
- Ensured timely updates to departmental web pages, enhancing stakeholder access to information
Medical Office Administrator - MKUWC Urology Department
Mount Sinai Hospital
08.2008 - 11.2009
- Managed front desk operations, including appointment scheduling and patient record maintenance, ensuring confidentiality
- Handled multi-line telephone systems, triaging calls effectively to optimize team workflows
- Collaborated with various departments to streamline patient services and enhance operational efficiency
Education
Medical Office Administrator -
George Brown College
08.2009
Skills
- Collaborative Communication Skills
- Skilled in Prioritizing Tasks
- Detail-Oriented Data Input
- Effective Time Allocation
- Stakeholder Relationship Management
- Efficiency Improvement
- Thorough Accuracy Focus
- Supply Chain Procurement
- Appointment Coordination
- Proficient in Financial Planning
- Strong Organizational Abilities
- Advanced Technical Skills
- Timely Appointment Organization
- Expense Tracking
- Record Keeping Proficiency
- Monthly health compliance expertise
- Schedule Management
- Focused Task Organization
- Attendance record management
References
Available Upon Request
Timeline
Administrative Assistant - Complex Mental Illness Program, FGUA (Forensic Division)
Centre for Addiction and Mental Health (CAMH)
06.2012 - Current
Administrative Assistant - Child, Youth and Family Service, UPP
Centre for Addiction and Mental Health (CAMH)
06.2012 - 01.2013
Administrative Assistant II
UHN: Toronto General Hospital
12.2009 - 08.2011
Medical Office Administrator - MKUWC Urology Department
Mount Sinai Hospital
08.2008 - 11.2009
Medical Office Administrator -
George Brown College
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