Rhea Alvarez
Newcastle,ON
Summary
Detailed-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Demonstrates strong analytical, excellent communication and interpersonal skills, with a the ability to adapt to new environments. Eager to contribute to teams success through strong analytical and problem solving abilities.
Proven leader with a track record of enhancing operational efficiency and passenger satisfaction at Air Transat. Excelled in crisis management and problem-solving, ensuring safety and maintaining calm under pressure. Skilled in teamwork and effective communication, I significantly contributed to team collaboration and operational improvements. Achievements include training new hires and leading by example to optimize performance and safety protocols.
Overview
23
23
years of professional experience
Work History
Flight Director
Air Transat
03.2023 - Current
- Established trust with passengers and crew members, effectively managing conflict resolution when required.
- Developed strong relationships with ground support staff, enhancing coordination efforts for smooth flight transitions at various airports visited regularly.
- Conducted departure and arrival briefings.
- Streamlined communication between crew members for enhanced operational efficiency during flights.
- Conducted regular reviews of standard operating procedures, recommending updates as necessary based on evolving industry practices.
- Enhanced on-time performance by closely monitoring flight schedules, weather conditions, and airport operations.
- Facilitated pre-flight briefings to ensure all crew members were prepared for the upcoming mission.
- Contributed to a positive work environment through effective team collaboration and leadership skills.
- Oversaw cabin crew duties effectively, ensuring optimal passenger comfort throughout the journey duration.
- Managed emergency situations calmly, executing established protocols to protect passengers and crew members'' safety.
- Participated actively in company safety meetings, providing valuable input from a Flight Director''s standpoint.
- Utilized problem-solving skills to address unexpected challenges and make sound decisions under pressure during flights promptly.
- Collaborated with airline management on strategic planning initiatives, contributing valuable insight from a Flight Director''s perspective.
- Maximized passenger satisfaction with exceptional in-flight service and quick response to any concerns.
- Investigated and reported accidents, incidents, or safety concerns to appropriate personnel and authorities.
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
- Addressed medical emergencies and flight operation obstacles as both first responder and emergency management leader.
Court Officer
Toronto Police Service
06.2013 - 02.2023
- Assisted in the enforcement of court orders by coordinating with relevant authorities and monitoring case progress.
- Promoted public understanding of court procedures through community outreach programs and educational initiatives.
- Contributed to an efficient trial process by managing exhibits presented in courtrooms during hearings or trials.
- Maintained a respectful atmosphere during high-profile cases, upholding the dignity of the court and its proceedings.
- Execute arrest warrants and worked with the Bail Program and court agencies to ensure compliance.
- Complied detailed written reports, while paying exceptional attention to all relevant information of an incident.
- Increased courtroom safety with thorough searches of individuals entering the premises, confiscating prohibited items as necessary.
- Managed sensitive documents for accurate record-keeping, contributing to a more organized legal system.
- Oversaw prisoner transportation between holding facilities and courts while maintaining strict security protocols throughout each transfer process.
- Coordinated with various departments to ensure proper allocation of resources for upcoming cases.
- Collaborated with judges and attorneys to maintain order in the courtroom, ensuring a fair and just environment for all participants.
- Escorted jurors, visitors, and prisoners into courtroom.
- Maintained strict adherence to all confidential matter and materials during court proceedings
Security Officer
Oxford Property Management
02.2002 - 06.2013
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Monitored CCTV cameras and alarm systems for security breaches.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Education
High School Diploma -
St James Secondary School
Trinidad, West Indies06-1997
Skills
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Reliability
- Excellent communication
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Active listening
- Organizational skills
- Task prioritization
- Crisis management
Certification
- Completed Coursework: Crisis Management and Intervention, 2013
- Completed Coursework: Initiative in Policing, 2014
- Completed Coursework: Active Shooter, 2015
- Completed Coursework: Law and Security Administration, 2002
- Completed Coursework: WHIMIS, 2023
- Completed Coursework: First Aid and CPR Certification, 2023
Work Preference
Work Type
Full TimeContract WorkPart TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsQuote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Flight Director
Air Transat
03.2023 - Current
Court Officer
Toronto Police Service
06.2013 - 02.2023
Security Officer
Oxford Property Management
02.2002 - 06.2013
High School Diploma -
St James Secondary School
Similar Profiles
Nicemol AnuNicemol Anu
Customer Service Manager at Air TransatCustomer Service Manager at Air Transat
Nicole BernabeNicole Bernabe
Flight Director at Air TransatFlight Director at Air Transat
Genevieve Anne VuGenevieve Anne Vu
Flight Attendant / Flight Director at Air TransatFlight Attendant / Flight Director at Air Transat