Rhea Alvarez
Newcastle
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
24
24
years of professional experience
Work History
Flight Director
Air Transat
03.2023 - Current
- Collaborated with airline management on strategic planning initiatives, contributing valuable insight from a Flight Director''s perspective.
- Established trust with passengers and crew members, effectively managing conflict resolution when required.
- Participated actively in company safety meetings, providing valuable input from a Flight Director''s standpoint.
- Contributed to a positive work environment through effective team collaboration and leadership skills.
- Streamlined communication between crew members for enhanced operational efficiency during flights.
- Developed strong relationships with ground support staff, enhancing coordination efforts for smooth flight transitions at various airports visited regularly.
- Enhanced on-time performance by closely monitoring flight schedules, weather conditions, and airport operations.
- Utilized problem-solving skills to address unexpected challenges and make sound decisions under pressure during flights promptly.
- Managed emergency situations calmly, executing established protocols to protect passengers and crew members'' safety.
- Oversaw cabin crew duties effectively, ensuring optimal passenger comfort throughout the journey duration.
- Executed regular airfield inspections, identifying and reporting safety hazards or issues to supervisor.
- Addressed medical emergencies and flight operation obstacles as both first responder and emergency management leader.
- Conducted departure and arrival briefings.
Court Officer
Toronto Police Service
06.2013 - 04.2023
- Assisted in the enforcement of court orders by coordinating with relevant authorities and monitoring case progress.
- Collaborated with judges and attorneys to maintain order in the courtroom, ensuring a fair and just environment for all participants.
- Contributed to an efficient trial process by managing exhibits presented in courtrooms during hearings or trials.
- Enhanced courtroom security by conducting regular risk assessments and implementing necessary measures.
- Promoted public understanding of court procedures through community outreach programs and educational initiatives.
- Coordinated with various departments to ensure proper allocation of resources for upcoming cases.
- Increased courtroom safety with thorough searches of individuals entering the premises, confiscating prohibited items as necessary.
- Oversaw prisoner transportation between holding facilities and courts while maintaining strict security protocols throughout each transfer process.
- Reduced instances of courtroom disruptions by implementing and enforcing strict decorum policies.
- Managed sensitive documents for accurate record-keeping, contributing to a more organized legal system.
- Screened persons entering courthouse using magnetometers, x-ray machines and other devices.
- Escorted jurors, visitors, and prisoners into courtroom.
- Completed scene arrests for violations of criminal statute on district court property.
- Exercised practical judgment in unusual or emergent situations.
- Collected and retained unauthorized firearms and other contraband from individuals entering courthouse.
- Checked identification of employees, law enforcement officers, and attorneys.
Security Officer
Oxford Property Management
02.2002 - 06.2013
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Monitored CCTV cameras and alarm systems for security breaches.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Administrative Assistant
Bell Canada
07.2000 - 03.2002
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Education
High School Diploma -
St James Secondary School
Trinidad, West Indies06.1997
Skills
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Organizational Skills
- Analytical Thinking
- Professionalism
- Adaptability
Languages
English
Full Professional
Timeline
Flight Director
Air Transat
03.2023 - Current
Court Officer
Toronto Police Service
06.2013 - 04.2023
Security Officer
Oxford Property Management
02.2002 - 06.2013
Administrative Assistant
Bell Canada
07.2000 - 03.2002
High School Diploma -
St James Secondary School
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