RHANY MIATUDILA
Brampton,Ontario
Summary
Dynamic Bilingual Customer Service Representative, insurance claims handler,business consultant and operation management with 10 years of experience handling incoming calls, resolving customer issues, managing insurance claims,persuasive communicator with high level negotiation skills. Native English speaker and fluent in French. Reliable business professional with experience in project management, process improvement and financial analysis.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
BUSINESS CONSULTANT (REMOTE ROLE)
ALTERCONGO SARL
5 2021 - 1 2023
- Provide thorough advice on trading negotiations with potential suppliers in the continent
- Capital investment advice and potential return on investment
- Built and maintained a trusted advisor relationship with clients, working closely to develop successful long-term strategies and helping bring them to fruition
- Conducted in-depth business analyses to identify opportunities for process improvement
- Highlighted undetected organisational needs to improve business performance
- Worked with clients to define strategic objectives and develop tailored solutions
- Communicated with staff at all organisational levels to assess current systems
- Helped organisations improve customer satisfaction and achieve measurable results.
- Enhanced team productivity by providing guidance on effective time management and prioritization techniques.
- Evaluated existing business models, identifying areas of improvement to increase revenue generation potential.
BUSINESS ADVISOR
FUSION CACAO
09.2020 - 05.2021
- Personal Advisor to the CO- Founder and CEO of Fusion Cacao
- Identify and address key challenges affecting agriculture development
- Provide analysis on key trading relationships and a network of buyers.
- Established credibility as a trusted advisor through consistent delivery of high-quality services that generated tangible results for clients'' businesses.
- Devised marketing strategy incorporating social media content and online marketing campaigns to increase awareness and engagement.
BILINGUAL PROPERTY AND INTL MOTOR CLAIMS HANDLER
AXA ASSISTANCE UK
05.2015 - 01.2020
- Orchestrate the daily claim management
- Manage all motor claims activities in Europe (up to 250 claims in summer) & property claims in the UK
- Liaison with trades people from a network of professionals & make repairs on the policyholder's property
- Gather the appropriate and accurate information and documents to proceed with a claim
- Ensure the customer is treated fairly and excellent customer service is fostered
- Collaborate with brokers and underwriters as required
- Quickly answer calls adhering to standard response time's protocols / SLA
- Adhere to legal requirements, industry regulations and customer quality standards
- Carry in-depth investigations on the potentially fraudulent claims.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Examined claims forms and other records to determine insurance coverage.
ASSISTANT MANAGER
LADBROKES CORAL GROUP
08.2013 - 04.2015
- Assist the Retail Store Manager in strategy execution to attract customers
- Streamline customer service operations (e.g Sales processes, orders and payments)
- Track the progress of weekly, monthly, quarterly and annual objectives
- Monitor and maintain store inventory
- Evaluate employee performance and identify hiring and training needs
- Coach and support new and existing Sales Associates
- Communicate with clients and evaluate their needs
- Analyze consumer behavior and adjust product positioning
- Handle complaints from customers
- Research emerging products and use information to update the store's merchandise
- Create reports, analyze and interpret retail data, like revenues, expenses and competition
- Ensure all employees adhere to company's policies and guidelines.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
LOCAL SALES OFFICER AND BUSINESS EXECUTIVE
METRIX ENTERPRISE LTD
12.2012 - 04.2013
- Business development in the metal and paper industry in the UK
- Responsible for a portfolio of key accounts
- Charged with the improvement of the client database
- Experience within a B2B / B2C environment.
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about services and products.
CO-WORKER
IKEA
12.2011 - 10.2012
- Boosted sales & achieve sales targets
- Collaborate with team to provide an exceptional level of customer service
- Fostered an awareness of all promotions and advertisements
- Handled cash and float management.
- Followed instructions and procedures to complete assigned tasks.
- Worked fast to complete tasks and meet daily deadlines.
Education
Master of Arts - International Business
University of Greenwich
London, England 05.2019 - 05.2020
Bachelor of Arts - Business in Europe
University of Greenwich
London, England 05.2010 - 05.2012
Skills
Analytical Skills
- Performance Improvement
Time Management
Business consulting
Strong leadership skills
Business analysis
Presentation skills
insurance claims management
- Business Analysis
- Customer Service Management
- Project Management
Additional Information
Please acknowledge the gap in employment between 2023-2024. This is due to my permanent residency application which meant that I had to wait for an approval before commencing work.
As of now, I am a permanent resident who is available to work under NO restrictions whatsoever.
Permit
M4027-65368-60914
Personal Information
- Date of Birth: 09/14/1986
- Nationality: British
Timeline
BUSINESS ADVISOR
FUSION CACAO
09.2020 - 05.2021
Master of Arts - International Business
University of Greenwich
05.2019 - 05.2020
BILINGUAL PROPERTY AND INTL MOTOR CLAIMS HANDLER
AXA ASSISTANCE UK
05.2015 - 01.2020
ASSISTANT MANAGER
LADBROKES CORAL GROUP
08.2013 - 04.2015
LOCAL SALES OFFICER AND BUSINESS EXECUTIVE
METRIX ENTERPRISE LTD
12.2012 - 04.2013
CO-WORKER
IKEA
12.2011 - 10.2012
Bachelor of Arts - Business in Europe
University of Greenwich
05.2010 - 05.2012
BUSINESS CONSULTANT (REMOTE ROLE)
ALTERCONGO SARL
5 2021 - 1 2023