Rhaelene Serby
Edmonton,AB
Summary
Multi-tasking Veterinary Receptionist known for being compassionate, professional and dependable. Skilled in customer service, record keeping and appointment scheduling. Pursuing a position where well-honed office skills will be appreciated.
Overview
7
7
years of professional experience
Work History
Veterinary Receptionist
Crestwood Veterinary Centre
07.2023 - Current
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Medical Receptionist
Alberta Retina Consultants
08.2016 - 01.2023
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Education
Certificate - Medical Administrative Assistant
Norquest Collage
Edmonton, AB03.2016
Skills
- Discharging Patients
- Record Request Management
- Payment Processing
- Educating Owners
- Filling Prescriptions
- Appointment Scheduling
- Trained in Cornerstone Software
- Exam Room Preparation
- Medical terminology
- Pet insurance knowledge
Languages
English
Elementary
Timeline
Veterinary Receptionist
Crestwood Veterinary Centre
07.2023 - Current
Medical Receptionist
Alberta Retina Consultants
08.2016 - 01.2023
Certificate - Medical Administrative Assistant
Norquest Collage
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