Rhaean Drouin

• Contribute to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• First point of contact in office. Greet students, staff and families with friendliness and professionalism.
• Answer incoming phone calls, transfer calls, or relay messages to appropriate staff.
• Worked closely with Administration Team to provide effective assistance for specific aspects school operations, such as creating and updating student course description guide, support and prepare for Annual Academic Awards, Graduation, plus many more events.
• Create content and manage school social media platforms, such as Facebook, Instagram, X, and school website.
• Enhanced student safety by monitoring visitor access and following safety procedures as needed.
• Operate efficiency with accurate record-keeping of student attendance, grades, and other relevant information for a student population of over 900 students.

• Answered phone system, delivering messages to staff and greet members.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Assist Mess Manager in coordinating events to enhance member morale for the Jr. Ranks Mess and Warrant & Sergeants' Mess catering to more than 3000 military members.
• Delivered excellent customer service through prompt responses to member inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for military members.

• Direct Manager for 5 Managers and 45 employees
• Developed business strategies and delivered results for the store through managing merchandising, visual, operations, finance and human resource initiatives
• Developed the leadership team and employee schedule to ensure it supports business needs
• Measured and monitored progress and results against key targets and developed action plans if the targets were not met
• Monitored daily payroll planner daily, weekly and month accordingly to meet current budgets
• Ensure store meets Store Compliance Audit requirements
• Partnered with store leaders to action plan from Customer Experience Survey feedback and develop plans to meet current targets
• Directed store leaders on critical human resource decisions and staffing for the store
• Stimulated growth in self and others through coaching, training, and development conversations
• Wrote and delivered quarterly check-ins, Individual Development Objectives and annual performance reviews for the leadership team and employees
• Completed all weekly and month ending paperwork for financial and corporate compliance

Men's Retail Clothing Store

Women's Retail Clothing Store

• Utilized word processing, spreadsheet, database software to prepare invoices, reports, memos, letters and financial records
• Answered telephones, greeted visitors, met with clients, and handled business and administrative details for the managers
• Prepared meeting agendas, attended meetings, and recorded minutes
• Opened, sorted and distributed correspondence (including faxes and electronic mail) and respond to routine inquiries
• Handled basic bookkeeping duties such as accounts payable and receivable and the reconciliation of accounts
• Operated office equipment such as fax machines, photocopiers, voice mail messaging systems and computer scanning equipment

• Answered telephones, scheduled and confirmed medical appointments and greeted patients
• Booked appointments, prepare reports, financial statements, letters, case histories and medical records
• Set up and Maintained records management systems for patients
• Operated sophisticated office equipment such as voice mail messaging systems, photocopiers, fax machines and document scanners
• Used word processing, spreadsheet, database and presentation software to prepare medical documentation
• Performed other clerical and administrative functions as required (for example, order and maintain an inventory of supplies)