Réginald Guerrier
Laval,QC
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT Field Technician
Air Liquide Canada
05.2016 - Current
- 9 years 5 months
- IT Field Technician May 2016 - Present (9 years 5 months)
- Air Liquide Canada 1250 Rene-Levesque Blvd West
Montreal QC H3B 5E6
Canada - Installed, configured and maintained computer systems and network connections.
- Supported successful project completion by assisting in the setup, configuration, testing, deployment, and decommissioning of hardware systems as needed.
- Configured hardware, devices, and software to set up work stations for employees.
- Preparation of the company's operating system for massive deployment. Responsible for computer deployments to end users (replacement and new deployment). Configured and installed network printers, created print queues on multiple servers in the environment. Fixed end-user software and hardware issues in person and remotely for sites hosted in other provinces
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Participated in the integration of acquired sites into the Air Liquide network.
IT Field Technician
Atos IT Solutions and Services A/S
07.2015 - 05.2016
- IT Field Technician July 2015 - May 2016 (11 months)
- AT AIrliquide Canada 1250 Rene-Levesque Blvd West
Montreal QC H3B 5E6
Canada - Diagnose and resolve technical issues for the IT system at various sites
- Perform routine maintenance on IT equipment to ensure optimal performance and reliability.
- Collaborated with engineering teams to implement system upgrades and improvements.
- Trained junior technicians on best practices for safety and equipment handling.
- Established strong relationships with clients, enhancing service delivery and customer satisfaction.
- Established a strong professional reputation with clients through consistent delivery of high-quality service and technical expertise.
- Increased productivity by training end-users on proper use of hardware, software, and network resources.
- Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
- Boosted user satisfaction by providing timely remote support for software installation, configuration, and troubleshooting.
- Managed inventory of hardware components, keeping track of equipment status and ensuring timely replacement when necessary.
- Streamlined IT support processes by implementing efficient ticketing systems and prioritizing tasks based on urgency.
- Reduced downtime for clients with prompt response to technical issues and effective problem-solving skills.
- Contributed to cost savings for the organization through careful evaluation of technology needs and sourcing cost-effective solutions where possible.
- Supported successful project completion by assisting in the setup, configuration, testing, deployment, and decommissioning of hardware systems as needed.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
- Managed user accounts and assigned permissions.
Information Management Sr Specialist ITO Service
Xerox
10.2011 - 06.2015
- Information Management Sr Specialist ITO Service October 2011 - June 2015 (3 years 9 months)
- At the Air Liquide Canada location 1250 Rene-Levesque Blvd West
Montreal QC H3B 5E6
Canada - Cooperate on complex projects from inception to completion, ensuring timely delivery and client satisfaction.
- Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
- Collaborated with cross-departmental teams in developing cohesive strategies aimed at achieving long-term organizational goals.
- Delivered high-quality results consistently by adhering to strict quality control measures and industry best practices.
- Improved client satisfaction by customizing service delivery approaches according to unique business needs.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
- Resolve end-user software and hardware issues in person and remotely for sites located in other provinces
- Responsible for deploying computers to end users (replacement and new deployment).
Configure and install network printers, create print queues on multiple servers in the environment
Education
AEC - Micro Computers and Networking Systems
Herzing College
Montreal, QC01.2011
Micro Computers And Networking Systems
Herzing College
Montreal West, QC01.2011
Skills
- IT Desktop Support Specialist
- Microsoft Office
- IT asset management
- Desktop support
- Hardware installation
- Hardware diagnostics
- Mobile device management
- System administration
- Active directory
- Operating systems
- Printer maintenance
- Incident management
- Advanced troubleshooting
- Teamwork and collaboration
- Multitasking
- Remote technical support
- Friendly and patient
- Troubleshooting network issues
- Software installation
- Customer service
Accomplishments
- Achieved [Result] through effectively helping with New Site Integration.
- Collaborated with team of Oracle in the development of Oracle Implementation.
Languages
Français (Native or Bilingual)
Anglais (Limited Working)
Affiliations
None
Certification
- Certified Field Services, GIO -
Interests
- Music
- I like working with my hands and fixing things
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Electronics and Circuit Building
- Dance
- Acting and Theater
- Digital Art and Animation
- Sustainable Tech Innovations
- Astrology
- Fashion
- Watching Movies and TV Shows
Timeline
IT Field Technician
Air Liquide Canada
05.2016 - Current
IT Field Technician
Atos IT Solutions and Services A/S
07.2015 - 05.2016
Information Management Sr Specialist ITO Service
Xerox
10.2011 - 06.2015
AEC - Micro Computers and Networking Systems
Herzing College
Micro Computers And Networking Systems
Herzing College
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