Réginald Dacius

Responsible for supporting the National Inside Sales Team & partner group on both Fixed Network for Business & Business productivity Solutions portfolio.

Fixed Network portfolio includes

• Business Internet Network
• Wireline Solutions & Services
• Business Voice Services
• Private WAN Network
• Network Access

BPS portfolio includes

• Collaboration
• Software as a service
• Wireless Device Management Services
• Virtual Contact Centre

• Complete thorough estimations of Fibre builds using Rogers GIS web-based tool for sites that are not pre-qualified
• Create draft Customer Network Diagrams and spec sheet based on solution specifications
• Interact with internal departments to determine the feasibility for other access types such as requesting third party quotes as required
• Provide inside sales channels with technical design services for average complexity solutions including Internet, Ethernet, MPLS, and SIP services
• Assume a supportive role for technical responses on RFP, RFQ, and RFI documents
• Aid sales team in understanding technical solutions
• Interface with other groups including Network Planning, Transport and IP Engineering, Service Delivery, and Service Assurance
• Approve quotes in Sales Force
• Assign quotes in Sales Force part of the triage process
• Support internal Groups such as Rogers Media, Rogers Data Centres, Compton Cable and Work From Home in acquiring 3rd party pricing, building quotes in Sales Force, generating COPs for our service delivery team.
• Facilitated seamless communication between technical teams and non-technical stakeholders by effectively translating complex concepts into understandable terms for all parties involved in projects.
• Developed comprehensive documentation for solution design specifications, ensuring clear communication between stakeholders at all stages of project lifecycle.

• Support Commercial and Corporate accounts, land line, T1, Internet, Toll Free and billing
• Provide estimations
• Create Customer Network Diagrams
• Assess other possibilities of other access types
• Provide technical design services (Ethernet, Internet, MPLS and SIP).

• Analysis of customer files to assess the possibility of retention.