Rasiya Farook Mohamed
Brampton,ON
Summary
Professional Business Administrator with a comprehensive knowledge in Office Administration and Finance Management, seeking for opportunities which will allow me to utilize my skills and experience.
Overview
13
13
years of professional experience
Work History
Customer Service Representative Team Lead
Canada Supply & Tire
10.2016 - 03.2018
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Monitored accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
- Liaised with internal departments such as Sales and Operations to ensure accurate calculation of charges based on contract terms and service usage data.
Customer Solutions Assistant Manager
Karrys Bros. Ltd
09.2009 - 02.2014
- Consolidated orders on a daily basis and manually entered the orders into the database.
- Up-sell products with Karrys features to exceed productivity standards set for the group.
- Developed strong relationships with clients, ensuring a positive experience and cultivating repeat business.
- Conducted regular performance evaluations for team members, providing constructive feedback and coaching as needed to support professional growth.
- Entered orders and credits by phone as well as fax accurately, made corrections, adjustments and verified the address.
- Answered any customer inquiry related to shortages, returns, account balances, pricing and general information.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
Accounts Executive Assistant
Karrys Bros. Ltd
11.2012 - 12.2013
- Collaborated with accountants to audit financial statements from previous quarters to verify that A/R and A/P were accurate and reported to the management on a weekly basis.
- Worked closely with Customer Service, Sales, Marketing and Shipping departments to ensure orders were processed and billed correctly by making inbound and outbound calls to vendors.
- Setup new vendors into EDI and performed data entry by creating invoices for vendors and preparing cash receipts.
- Analyzed interdivisional billing to ensure that the vendors and customers are billed and invoiced for the promotions and internally recorded by monthly and quarterly.
- Assisted in the month end closing A/R process, daily banking, deposits cheques and receipts.
- Conducted thorough account reconciliations, promptly resolving any discrepancies or irregularities identified during the process.
- Enhanced revenue generation through diligent monitoring of account balances and timely follow-up on outstanding payments.
Data Entry & Shipping Clerk
S.P. Richards & Co.
06.2005 - 08.2009
- Invoiced and created labels, prepare bill of lading to the orders
- Multi-tasked with Anziolite software, Internet Explorer, Purolator and DHL System
- Entered orders, made corrections, adjustments and verified the address
- Traced and filed of shipments, picked products and prepared manifest, called courier for delivering the customer’s orders on time
- Data entry for new catalogues, attend inventories
Office Secretary
RKN Transport Inc.
05.2005 - 01.2007
- Completed and submitted invoices to process for payments, managed and recorded company expenses in Excel.
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Verified that transactions and invoices comply with company’s financial policies and procedures.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Operational Support Officer
Logisti-Solve Inc.
04.2005 - 06.2005
- Delivered reliable administrative support to senior leaders by managing schedules, organizing meetings, and maintaining confidential files securely.
- Ensured compliance with industry regulations and company policies by conducting regular reviews of procedures and implementing necessary updates.
- Conducted regular audits of operational procedures to identify areas for improvement and implement necessary changes.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
Education
Bachelor of Computer Science -
O’Sullivan College of Montreal
Montreal, QC06.2002
High School Diploma -
St. Puis X High School
Montreal, QC01.1999
Sankar Institute of Computers
Tirunelveli, India01.1994
Skills
- Team Management
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Time Management
- Team Building and Leadership
- Call Center Management
- Deadline-oriented
Languages
English
Native or Bilingual
Tamil
Native or Bilingual
Timeline
Customer Service Representative Team Lead
Canada Supply & Tire
10.2016 - 03.2018
Accounts Executive Assistant
Karrys Bros. Ltd
11.2012 - 12.2013
Customer Solutions Assistant Manager
Karrys Bros. Ltd
09.2009 - 02.2014
Data Entry & Shipping Clerk
S.P. Richards & Co.
06.2005 - 08.2009
Office Secretary
RKN Transport Inc.
05.2005 - 01.2007
Operational Support Officer
Logisti-Solve Inc.
04.2005 - 06.2005
Bachelor of Computer Science -
O’Sullivan College of Montreal
High School Diploma -
St. Puis X High School
Sankar Institute of Computers
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