Rezwana Ashrafi
Vancouver,BC
Summary
Detail-oriented and versatile professional with experience in both hospitality management and quality assurance. Proven leadership in restaurant operations, staff supervision, and customer service, ensuring seamless dining experiences and operational efficiency. Skilled in kitchen management, food safety compliance, and high-volume food preparation. Additionally, experienced in software quality assurance, specializing in API testing, automation, and defect resolution. Strong problem-solving abilities, adaptability, and a commitment to maintaining high standards in both technical and customer-facing roles.
Overview
3
3
years of professional experience
Work History
Product Acceptance Analyst
Selise Digital Platforms
08.2023 - 10.2024
- Led QA for Signature Project: Managed end-to-end testing for 15+ modules, resolving 50+ critical defects and ensuring 98% defect-free delivery.
- Automated 30% of test cases using Cypress (JavaScript), reducing manual testing time by 25%.
- Conducted API testing with Postman, ensuring seamless integration between 10+ microservices.
- Ensured compliance with EU ISO 9001 standards, passing 100% of audits for enterprise software.
- Collaborated with Swiss cross-functional teams to align product specs with client requirements, improving client satisfaction by 20%.
Restaurant Supervisor
KFC
07.2022 - 07.2023
- Led daily restaurant operations, ensuring seamless service, staff efficiency, and high customer satisfaction.
- Supervised and trained a team of 10+ employees, enhancing operational productivity and service standards.
- Managed inventory, reduced food waste by optimizing stock control, and ensured cost-effective operations.
- Maintained a 95% hygiene and safety compliance rating by enforcing food safety regulations.
- Resolved customer concerns promptly, fostering a welcoming dining experience and improving brand loyalty.
Line Cook
KFC
06.2021 - 07.2022
- Prepared and cooked menu items with precision, maintaining consistency and upholding brand quality standards.
- Assisted in inventory management, minimizing waste and ensuring ingredient availability for peak hours.
- Maintained a clean and organized kitchen, strictly adhering to food safety and hygiene protocols.
- Collaborated with kitchen staff to execute high-volume service efficiently during peak periods.
Education
Bachelor of Science - Computer Science And Engineering
Brac University
10-2022
Skills
- Hospitality & Restaurant Management: Team leadership, staff training, inventory control, customer service, food safety compliance
- Culinary & Kitchen Operations: High-volume food preparation, quality control, kitchen safety, time management
- Technical Skills: JavaScript, Python, Java, SQL, Agile methodologies
- Soft Skills: Communication, teamwork, adaptability, problem-solving, customer satisfaction
Timeline
Product Acceptance Analyst
Selise Digital Platforms
08.2023 - 10.2024
Restaurant Supervisor
KFC
07.2022 - 07.2023
Line Cook
KFC
06.2021 - 07.2022
Bachelor of Science - Computer Science And Engineering
Brac University
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