Summary
Overview
Work History
Education
Skills
Timeline
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Rezwana Ashrafi

Vancouver,BC

Summary

Motivated and adaptable professional with hands-on experience in customer service, retail sales, and office administration. Skilled in team support, merchandising, POS systems, and administrative coordination. Known for strong communication, time management, and the ability to thrive in dynamic, fast-paced environments. Proven ability to enhance customer satisfaction, support team success, and maintain organized, efficient operations

Overview

5
5
years of professional experience

Work History

Sales Representative

Go Sales (TELUS)
11.2024 - 12.2024
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Product Acceptance Analyst

Selise Digital Platforms
08.2023 - 10.2024
  • Led QA for Signature Project: Managed end-to-end testing for 15+ modules, resolving 50+ critical defects and ensuring 98% defect-free delivery.
  • Automated 30% of test cases using Cypress (JavaScript), reducing manual testing time by 25%.⁠
  • Conducted API testing with Postman, ensuring seamless integration between 10+ microservices.
  • Collaborated with Swiss cross-functional teams to align product specs with client requirements, improving client satisfaction by 20%.

Customer Service Representative

Aarong
02.2022 - 06.2023
  • Ranked top 10% in sales by upselling products, increasing average transaction value by $35.
  • Resolved 95% of complaints on-site, improving store satisfaction scores by 40%.
  • Effective verbal and written communication
  • Maintaining composure and flexibility in diverse situations
  • Efficiently organizing tasks and prioritizing responsibilities
  • Attentiveness and understanding customer needs
  • Familiarity with customer service software and tools

Office Administrator

Chartard Computer
02.2022 - 03.2023
  • Oversaw daily office tasks including scheduling, document management, and internal communication.
  • Supported payroll, invoicing, and employee record-keeping.
  • Coordinated meetings, maintained office supplies, and liaised with vendors.
  • Assisted with onboarding and provided basic IT setup and support.
  • Ensured smooth workflow and confidentiality in all administrative operations.

Sales Associate

the Body Shop
05.2020 - 03.2021
  • Advised customers on skincare and beauty products, improving satisfaction and repeat sales.
  • Supported promotions and new launches, contributing to seasonal sales growth.
  • Maintained clean, organized displays and ensured product availability.
  • Operated POS system and handled transactions with accuracy and speed.
  • Worked with team to consistently meet and exceed sales goals.

Education

Bachelor of Science - Computer Science And Engineering

Brac University
10-2022

Skills

  • Customer service and communication
  • Team leadership and training support
  • Retail operations and inventory handling
  • Merchandising and visual display setup
  • Problem-solving and task organization
  • Sales strategy and upselling techniques
  • Adaptability in fast-paced environments
  • Collaboration with diverse teams
  • POS/register operations and policy training
  • Microsoft Office proficiency
  • Time management and multitasking

Timeline

Sales Representative

Go Sales (TELUS)
11.2024 - 12.2024

Product Acceptance Analyst

Selise Digital Platforms
08.2023 - 10.2024

Customer Service Representative

Aarong
02.2022 - 06.2023

Office Administrator

Chartard Computer
02.2022 - 03.2023

Sales Associate

the Body Shop
05.2020 - 03.2021

Bachelor of Science - Computer Science And Engineering

Brac University

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Rezwana Ashrafi