Rezvan Amini
Vancouver,British Columbia
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Barista/Cashier
Starbucks
Vancouver, BC
01.2022 - Current
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Cleaned counters, machines, utensils and seating areas daily.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new team members on sales software system operation.
Digital Marketing Specialist - Remote
Tila flower boutique
Vancouver, BC
02.2021 - 12.2021
- Tracked and reported on marketing campaign performance monthly to help with optimizing current and future plans.
- Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
- Implemented new strategies to improve click-through rates and conversion.
- Created social media content with innovative brand messaging to support new product launches.
- Created wide range of digital assets such as rich media online ads and micro websites.
Beauty Advisor
Roja
Tehran, Iran
03.2020 - 10.2020
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Processed payments, entering sales in register for prompt customer service.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
Education
MBA -
University Canada West
Vancouver, BC12.2022
Bachelor in Architectural Studies -
Azad University
Isfahan, Iran04.2020
Skills
- Customer assistance
- Stocking and Replenishing
- POS Systems
- Point of Sale Knowledge
- Bagging and Packaging
- Training and Development
- Brand strategy
- Social media tools
- Sales proficiency
- Manicures and pedicures
- Hairstyling
- Product Knowledge
Timeline
Barista/Cashier
Starbucks
01.2022 - Current
Digital Marketing Specialist - Remote
Tila flower boutique
02.2021 - 12.2021
Beauty Advisor
Roja
03.2020 - 10.2020
MBA -
University Canada West
Bachelor in Architectural Studies -
Azad University
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