Rezelle Ocab
North York
Summary
Motivated Food server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Successful at building relationships with customers to increase loyalty and repeat business. An enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Food Server
Yu Seafood Restaurant
03.2023 - 01.2024
- Greet the guest and introduce yourself
- Take orders and upsell food based on their diet
- Make sure about the allergies and dietary restrictions
- Serve the food and follow up the situation of the party
- Cleaning the table and setting up for the next party
- Cashing out and closing daily sales.
Hostess Supervisor
Yu Seafood Restaurant
08.2021 - 01.2023
- Greeting the guest in a friendly manner
- Take reservations over the telephone by using the Open Table system
- Hiring, training, and supervising new hostess staff
- Making weekly schedules based on how busy the business is
- Organizing the seating for the reservations and walk-ins
- Seat the guest at their designated table and give the menu
- Making sure the hostess areas are tidy, and stationaries are complete and ready
- Assist the staff in buzzing and setting up the table in busy times.
Buss Girl
Philoxenia Greek Cuisine
10.2021 - 12.2021
- In charge for opening side duties
- Serving complementary right after the guest sit on their tables
- Making sure that the table is all clean up and ready before serving courses
- Setting up the table when the guest leave.
Assistant Waitress
Terra Restaurant
09.2021 - 12.2021
- Assisting the server to deliver the food on the right table
- Clearing out the table and making it sure that the guest received all the food and drinks they ordered
- Maintaining the cleanliness of the back area.
Supervisor/Receptionist
Glamour beauty salon and spa
02.2018 - 06.2020
- Supervise all the staff in daily operation from opening shift to closing shift and maintain the satisfaction of the clients
- Monitoring all products and estimate purchase order
- Ordering and receiving supplies
- Answering phone calls and booking appointments
- Making weekly schedule
- Preparing payroll and invoices at the end of the month.
Senior Waitress
Sushi Art Restaurant LLC
01.2015 - 01.2017
- In charge of daily operation ensuring that all my subordinates maintain the high quality of standard service and guest relations
- Monitor the staff attendance and grooming standard
- Ensure that all guests are served in a professional, efficient, and courteous manner as per company procedure
- Maintained the highest level of quality and hygiene in the area/outlet
- Investigates employee, and service complaints
- Analyze and recognize deficiencies and provide solutions to achieve desired results
- Preparing the weekly Manpower schedule
- Complete required paperwork and recording of transaction such as (bar items, dry stocks, equipment, wastages, and food temperature)
- Manage the Cash handling and stocks inventory
- Maintains training program for departmental new hires.
Senior Waitress
Umi Fusion Restaurant
07.2012 - 12.2014
- Supervises and coordinates activities of dining-room employees engaged in providing courteous and rapid service to diners
- Ensuring that the service is at all times performed in a professional manner and to the style as specified by the Restaurant Manager and report any single disciplinary matters
- Communicate with guests on regular basis and ensured that they are satisfied.
Education
BUSINESS MANAGEMENT -
Lambton College
Toronto, OntarioDIPLOMA IN HOTEL AND RESTAURANT MANAGEMENT -
Cavite State University
Indang, PhilippinesCERTIFICATE IN IATA FOUNDATION IN TRAVEL AND TOURISM -
Zabeel International Institute of Management and Technology
01.2019
Skills
- Good leadership and decision-making skills with professional attitude
- Practical, Reliable and with an open approach to work
- Enjoys participation and the sharing of information
- Takes initiative in creating new methods and prioritize service
- With the ability to work well both independently and within a cross-functional team
- Able to work in a fast-paced environment
- POS System Operation
Websites
Languages
English
Professional Working
Certification
Smart Serve
Timeline
Food Server
Yu Seafood Restaurant
03.2023 - 01.2024
Buss Girl
Philoxenia Greek Cuisine
10.2021 - 12.2021
Assistant Waitress
Terra Restaurant
09.2021 - 12.2021
Hostess Supervisor
Yu Seafood Restaurant
08.2021 - 01.2023
Supervisor/Receptionist
Glamour beauty salon and spa
02.2018 - 06.2020
Senior Waitress
Sushi Art Restaurant LLC
01.2015 - 01.2017
Senior Waitress
Umi Fusion Restaurant
07.2012 - 12.2014
BUSINESS MANAGEMENT -
Lambton College
DIPLOMA IN HOTEL AND RESTAURANT MANAGEMENT -
Cavite State University
CERTIFICATE IN IATA FOUNDATION IN TRAVEL AND TOURISM -
Zabeel International Institute of Management and Technology
Similar Profiles
Lisavanikula LeleinasamoaLisavanikula Leleinasamoa
Waitress at George's Paragon Seafood RestaurantWaitress at George's Paragon Seafood Restaurant
Andrew G. HuttoAndrew G. Hutto
Server Assistant at Hank'S Seafood RestaurantServer Assistant at Hank'S Seafood Restaurant
Noah MichalNoah Michal
Busser at Conrads Seafood RestaurantBusser at Conrads Seafood Restaurant
Arthur PrestArthur Prest
Securities Analyst at BONISecurities Analyst at BONI
Carmille A. RiveraCarmille A. Rivera
Supervisor/Server at Republika Restobar and GrillSupervisor/Server at Republika Restobar and Grill