Summary
Overview
Work History
Timeline
Skills
Education
Generic
Rezeenold Christian

Rezeenold Christian

Department manager
Regina,SK

Summary

Friendly student available for weekend, evening and holiday shifts. Driven to learn quickly, advance computer proficiency and training in industry operations. Ready to help team achieve company goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strategic-thinking individual experienced in successfully engaging employees and encouraging each to reach highest potential. Offering pleasant personality with expertise developing employee performance goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Department Manager

Loblaws Superstore
Regina, SK
03.2022 - Current
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
  • Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
  • Implemented quality control measures that resulted in improved products or services within the department offerings.
  • Increased productivity by identifying bottlenecks and implementing targeted solutions.
  • Initiated sustainability program, reducing waste and promoting environmentally friendly practices within department.
  • Developed and executed innovative promotions, driving increased foot traffic and sales.
  • Negotiated with suppliers to secure cost-effective purchasing agreements, impacting bottom line positively.
  • Championed customer-first approach, significantly enhancing customer experience and loyalty.
  • Conducted competitive analysis to identify market trends, informing strategic planning and decision-making.
  • Enhanced team productivity by implementing streamlined workflow processes.
  • Increased customer satisfaction with proactive issue resolution strategies.
  • Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
  • Led cross-functional teams in high-priority projects, ensuring successful outcomes within tight deadlines.
  • Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
  • Cultivated strong relationships with key stakeholders, ensuring support for departmental initiatives and goals.
  • Enhanced department visibility by leading development of new online presence, including revamped website and social media engagement.
  • Spearheaded diversity and inclusion initiative, resulting in more cohesive and collaborative team environment.
  • Fostered culture of continuous improvement, leading to notable enhancements in staff performance and morale.
  • Developed comprehensive risk management strategy, mitigating potential obstacles to departmental success.
  • Improved operational efficiency with introduction of cutting-edge technology solutions.

E-Commerce Personal Shopper

Loblaws Superstore
Regina, SK
03.2020 - 05.2022
  • Maintained a high level of product knowledge, staying up-to-date on the latest offerings from various brands and designers.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Facilitated transportation to and from appointments.
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
  • Participated in team meetings and staff training sessions.
  • Assisted customers with returns, exchanges, and refunds as necessary, demonstrating a commitment to outstanding service at all times.
  • Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
  • Received and stocked merchandise to general sales floor and e-commerce-specific shopping areas, complying with prescribed organization and planning policies.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Completed required paperwork, logs and other documentation according to internal policies to accurately track sales and delivery metrics.

Prep Line Cook

Prairie Donair
Regina, SK
01.2019 - 02.2020
  • Worked closely with other line cooks to ensure consistency across all stations, delivering a cohesive dining experience for guests.
  • Utilized strong multitasking skills to effectively manage multiple orders at once while ensuring high-quality output and timely service.
  • Managed multiple tasks simultaneously while maintaining attention to detail, ensuring accuracy in food preparation and presentation.
  • Provided excellent customer service by swiftly addressing any concerns or special requests from guests regarding dietary restrictions or preferences.
  • Assisted in training new team members on cooking techniques, kitchen equipment usage, and company policies.
  • Contributed to a positive working atmosphere, fostering teamwork among kitchen staff for seamless service delivery.
  • Demonstrated adaptability during peak hours by efficiently handling high-volume orders without compromising quality or speed of service.
  • Consistently met strict deadlines for meal preparation during busy shifts, contributing to timely service delivery.
  • Maintained a clean and sanitary work environment, adhering to health department regulations and ensuring safety for all staff members.
  • Reduced food waste by implementing proper storage techniques and monitoring expiration dates.
  • Supported inventory management efforts through accurate tracking of supplies and placing timely orders with suppliers as needed.
  • Maintained a comprehensive knowledge of ingredients used in each dish to confidently answer customer inquiries about allergens or modifications.

Timeline

Department Manager

Loblaws Superstore
03.2022 - Current

Certificate Of Technical Studies - Automotive Service Technician

Saskatchewan Polytechnic
Jan.2022 - Dec.2022

E-Commerce Personal Shopper

Loblaws Superstore
03.2020 - 05.2022

Prep Line Cook

Prairie Donair
01.2019 - 02.2020

Advanced Diploma - Industrial Engineering

University of A
Jan.2019 - Sep.2021

Skills

  • Corrective Actions
  • Company Standards Enforcement
  • Brand Targeting
  • Directing Team Members
  • Guest Satisfaction
  • Accounts Payable and Accounts Receivable
  • Labor Negotiations
  • Budgeting and Forecasting
  • Emergency Response
  • Workload Balancing
  • Customer Engagement
  • POS Software
  • Staff Development
  • Negotiation and Conflict Resolution
  • Sustainability Evaluation
  • Quarterly Reviews
  • Creative Solutions
  • Verbal and Written Communication
  • Employee Coaching and Mentoring
  • Conflict De-Escalation
  • Scheduling and Coordinating
  • Recruiting and Hiring
  • Profit and Loss
  • Supervisory Abilities

Education

Certificate Of Technical Studies - Automotive Service Technician

Saskatchewan Polytechnic
Moose Jaw
Jan.2022 - Dec.2022

Advanced Diploma - Industrial Engineering

University of A
Regina
Jan.2019 - Sep.2021

Similar Profiles

CREATE PROFILE
Rezeenold ChristianDepartment manager