Rezaur Rahman
Edmonton,AB
Summary
As the former Owner/Operator of Delta Cab, I excelled in operations management and customer service, significantly enhancing customer satisfaction through strategic business planning and effective issue resolution. My expertise in documentation and reporting streamlined processes, reducing costs and fostering a culture of efficiency and high-quality service.
Overview
16
16
years of professional experience
Work History
Owner/Operator
Delta Cab
10.2008 - 08.2024
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Education
Bachelor of Arts - Political Science
Dhaka University
Dhaka Bangladesh06.1988
Skills
- Operations Management
- Documentation And Reporting
- Business Planning
Languages
English
Professional Working
Bengali
Native or Bilingual
Urdu
Professional Working
Hindi
Professional Working
Timeline
Owner/Operator
Delta Cab
10.2008 - 08.2024
Bachelor of Arts - Political Science
Dhaka University