Reza Rejaul Islam
Montreal,QC
Summary
Dynamic leader with a proven track record at Hidden Fish Sushi Bar, excelling in operations management and team management. Spearheaded initiatives that significantly enhanced customer satisfaction and staff retention, leveraging expertise in inventory control and customer engagement. Achieved notable success in optimizing business operations and fostering a culture of excellence.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Hidden Fish Sushi Bar
09.2022 - 02.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities..
Head Waiter
Hidden Fish Sushi Bar
04.2021 - 09.2022
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supervised server staff and simultaneously served personal section of tables.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Car Detailing Manager
Perfect Shine
03.2018 - 05.2022
- Implemented employee training programs that increased knowledge of industry trends and advanced detailing techniques.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Instituted preventative maintenance schedules for equipment, reducing downtime due to repairs or malfunctions.
- Reviewed budgets regularly to optimize expenses while still maintaining excellent service standards.
- Collaborated with sales representatives to develop customized detailing packages tailored to client needs.
- Conducted regular performance evaluations for car detailers, identifying areas for growth and development opportunities.
Education
High School Diploma -
Lucien Page
Montreal, QC06-2007
Skills
- Process Optimization Expertise
- Commitment to Customer Satisfaction
- Business Process Optimization
Languages
French
Full Professional
English
Full Professional
Bengali
Native or Bilingual
Interests
- Learning new cooking techniques and expanding my culinary skills
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Crafting and DIY Projects
Timeline
Restaurant Manager
Hidden Fish Sushi Bar
09.2022 - 02.2025
Head Waiter
Hidden Fish Sushi Bar
04.2021 - 09.2022
Car Detailing Manager
Perfect Shine
03.2018 - 05.2022
High School Diploma -
Lucien Page
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