Reza Yar
Richmond Hill
Summary
Committed and hardworking individual with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Office Central
01.2023 - 10.2023
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed on-time deliveries by choosing best and most efficient routes.
Lead Tour Sales Associate/Tour Guide
Star Travel Agency
01.2018 - 02.2021
- Worked closely with management staff to create new and lucrative tour.
- Increased agency's sales by 20% each year by offering advice on tours and promoting new destinations.
- Operated tours of up to 20 guests in France, Italy and Belgium
- Demonstrated respect, friendliness and willingness to help.
- Increased customer satisfaction by resolving issues.
- Worked with customers to understand needs and provide excellent service.
- Participated in team-building activities to enhance working relationships
Education
Bachelor of Arts - Tourism Management
Tehran University
Tehran, Iran06.2014
Skills
- Excellent customer service skills focused on clients needs
- Ability to build relationships with people
- Ability to handle cash transactions accurately and efficiently
- Embraces teamwork with positive mindset
- Computer literate
- Bilingual - English and Farsi
- Great at conflict resolution and problem solving
- Strong interpersonal and communication skills
- Exceptional time management and organizational skills
- Goal-oriented with ability to work independently
Timeline
Delivery Driver
Office Central
01.2023 - 10.2023
Lead Tour Sales Associate/Tour Guide
Star Travel Agency
01.2018 - 02.2021
Bachelor of Arts - Tourism Management
Tehran University
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