Reza Vafaei
London,ON
Summary
With 10+ years in sales and customer service roles at respected Iranian stores like Toyota and Hyundai, I excel in collaborative settings, delivering high-quality results and showcasing strong teamwork. I'm a patient, friendly, and dedicated individual with a solid work ethic, deriving satisfaction from positive customer experiences. Consistently bringing my best to contribute effectively to the team.
Overview
16
16
years of professional experience
Work History
Salesperson
Hyundai Dealership
01.2017 - 05.2022
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Responded to customer enquiries via telephone and email.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Negotiated purchase prices and explained sales, warranty, and optional products.
Insurance Agent
Toyota Dealership
12.2013 - 02.2016
- Streamlined sales processes for improved efficiency, resulting in increased productivity.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Salesperson
Day Insurance Agency
03.2006 - 09.2013
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and promoting overall satisfaction.
- Developed comprehensive financial plans for clients, incorporating insurance products as part of a holistic strategy for managing risk.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Negotiated contracts with clients to establish best coverage with lowest cost.
Education
MBA - Tourism And Hotel Management
Isfahan Industrial Management Organisation
Isfahan10.2010
Skills
- Strong negotiation
- Calculating Prices
- Consultative techniques
- Explaining Service Options
- Demonstrating Vehicle Features
- Friendly and Enthusiastic
- Pre-owned vehicles
- Market understanding
- Sales Presentations
- Issue Resolution
Accomplishments
- Increased monthly sales by 20% through implementing a proactive follow-up strategy with potential customers and nurturing leads effectively.
- Increased customer satisfaction by 15% through attentively listening to comments, quickly resolving issues, and offering tailored solutions.
- Improved sales team performance by 10% through conducting regular training sessions on effective sales techniques, product knowledge, and customer relationship management.
- Boosted dealership revenue by 25% by identifying and capitalizing on upselling opportunities during the sales process, such as promoting additional accessories or service packages.
Languages
Persian
Native or Bilingual
English
Professional Working
Timeline
Salesperson
Hyundai Dealership
01.2017 - 05.2022
Insurance Agent
Toyota Dealership
12.2013 - 02.2016
Salesperson
Day Insurance Agency
03.2006 - 09.2013
MBA - Tourism And Hotel Management
Isfahan Industrial Management Organisation
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