REZA ROKNI
Langley,BC
Summary
I am a results-oriented professional with a Bachelor's degree (2016) from Azad University, Ahwaz, Iran, and over 7 years of experience in customer service, logistics, and procurement. I possess a strong work ethic and a proven ability to thrive in fast-paced environments. My key strengths lie in building positive relationships with clients, maintaining organization and efficiency, and creatively solving problems. I am eager to leverage my diverse skillset and contribute to a team environment where I can continuously learn and grow.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Grocery Clerk
Persiana Store
05.2024 - 06.2024
- Prepared orders for customers without delay to deliver excellent service.
- Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Received regular commendations from supervisors for exceptional work ethic, attention to detail, and dedication to customer satisfaction.
- Lifted up to 50 pounds at once and used forklift to move heavier loads
SALES ASSOCIATE
In2
05.2015 - 04.2016
- Assisted customers in finding the perfect children's clothing for their needs
- Maintained a well-organized and inviting sales floor
- Processed customer transactions efficiently and accurately
- Provided exceptional customer service to ensure a positive shopping experience.
Barista/Cashier
Alo Cafe
06.2016 - 08.2019
- Cleaned and sanitized surfaces, tools and equipment
- Restocked condiments, beverages and utensils per expected use levels
- Prepared ingredients and recipe components ahead of time
- Maintained clean and organized work area to ensure positive customer experience
- Contributed to positive team environment and collaborated effectively with colleagues.
PURCHASING OFFICER
Nour Studio
6 2021 - 2 2024
- Managed the procurement process for all studio supplies and equipment
- Negotiated with vendors to secure the best prices and quality
- Maintained accurate inventory records and ensured efficient stock levels
- Contributed to cost-saving measures through strategic purchasing decisions.
DRIVER
Snap
08.2019 - 05.2021
- Provided safe and efficient transportation services to customers using the Snap app
- Maintained a clean driving record and adhered to all traffic regulations
- Effectively navigated Ahwaz using GPS and ensured timely arrivals
- Communicated courteously and professionally with customers.
Education
MBA - MBA
Trinity Western University
Langley, BC 05.2001 -
Bachelor of Science - Metallurgical Engineering
Azad
Ahwaz, Iran 01.2011 - 05.2016
Skills
Customer Focus: Proven ability to deliver exceptional service in fast-paced environments and build positive relationships with clients
Organization & Efficiency: Demonstrated skills in maintaining order, managing time effectively, and ensuring timely deliveries
Communication & Teamwork: Excellent communication and interpersonal skills, thrives in team settings, and fosters collaboration
Problem-Solving: Proven ability to resolve customer concerns and negotiate effectively
Timeline
Grocery Clerk
Persiana Store
05.2024 - 06.2024
DRIVER
Snap
08.2019 - 05.2021
Barista/Cashier
Alo Cafe
06.2016 - 08.2019
SALES ASSOCIATE
In2
05.2015 - 04.2016
Bachelor of Science - Metallurgical Engineering
Azad
01.2011 - 05.2016
MBA - MBA
Trinity Western University
05.2001 -
PURCHASING OFFICER
Nour Studio
6 2021 - 2 2024
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