Reza Rauf
Edmonton,AB
Summary
Dynamic Travel Planner and Manager with Five years of success working closely with business executives to identify and address individual needs. Adept at planning and scheduling challenging booking functions, using wide range of internal and external systems. Skilled in cultivating productive relationships with external travel agencies, expediting booking requests.
Overview
15
15
years of professional experience
Work History
Corporate Travel Manager
Yusuf Bin Ahmed Kanoo
01.2007 - 10.2012
- Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships.
- Prepared necessary travel documentation for national and international trips to diverse locations.
- Managed BAE System business accounts with strong focus on achieving high levels of client praises and loyalty.
- Worked closely with top executives and assistants to meet compliance with strict business schedules.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Providing Management Information reports to higher management for forecasting.
- Ability to work on Microsoft Excel, Word, PowerPoint etc.
Office in Charge
Yusuf Bin Ahmed Kanoo - KSA
09.2001 - 12.2007
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Served customers and followed outlined steps of service.
Ticketing Agent
Qatar Airways - Sri Lanka
04.1998 - 07.2001
- Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
- Sold Airline tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
- Input customer reservations, payment sources and contact details into Sabre system.
- Reviewed tickets, identification and passports to verify traveler identity.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
Education
PGD - Strategic Management & Leadership
OTHM - UK
London09.2023
Diploma - Diploma In IATA
Chamber Of Commerce
Sri Lanka11.1998
Skills
- Sales Team Development
- Policy and Procedure Development
- Market Trend Analysis
- Analytical Skills
- Business Correspondence
- Selling Techniques
- Data Communications
- Procurement Operations
- Customer Survey Creation
- Client Retention Strategies
- Procurement operations
- Contract negotiations
- Policies and procedures development
- Company guidelines and procedures
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Corporate Travel Manager
Yusuf Bin Ahmed Kanoo
01.2007 - 10.2012
Office in Charge
Yusuf Bin Ahmed Kanoo - KSA
09.2001 - 12.2007
Ticketing Agent
Qatar Airways - Sri Lanka
04.1998 - 07.2001
PGD - Strategic Management & Leadership
OTHM - UK
Diploma - Diploma In IATA
Chamber Of Commerce
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