Reza Khosroshahi
Toronto
Summary
Dedicated professional in customer service and hospitality, recognized for effectively handling high volumes of customers, solving problems swiftly, and creating welcoming environments through excellent communication.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Espinas 5-Star International Hotel
04.2021 - 09.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Implemented marketing and promotional initiatives to increase occupancy.
Car Salesperson
Arian Khodro
03.2018 - 03.2021
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Spa Attendant
Four Seasons Hotel
01.2024 - Current
- Greeted customers and offered them assistance.
- Enhanced guest satisfaction by responding promptly to inquiries or concerns with professionalism and empathy.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
- Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
Education
Bachelor - Hospitality Management
University of Applied Science And Technology
Tehran, Iran09.2021
Associate of Applied Science - Computer Network Electronics Technician
University of Applied Science And Technology
Tehran, Iran09.2016
Skills
- Customer and Hospitality services
- Problem-Solving Skills
- Flexibility
- Oral and Written Communications
Languages
English
Persian
Timeline
Spa Attendant
Four Seasons Hotel
01.2024 - Current
Front Desk Agent
Espinas 5-Star International Hotel
04.2021 - 09.2023
Car Salesperson
Arian Khodro
03.2018 - 03.2021
Bachelor - Hospitality Management
University of Applied Science And Technology
Associate of Applied Science - Computer Network Electronics Technician
University of Applied Science And Technology
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