Reynaldo Jr. Villena

• Operated pallet jacks to move, stage, and organize recycled fibre and warehouse inventory safely.
• Maintained inventory records and updated stock locations to improve material tracking and order readiness.
• Inspected incoming materials for quality, sorting contamination and directing recyclable product to proper processing areas
• Trained new warehouse staff on safety procedures, equipment use, and daily workflow expectations.

• Collaborated with teams to identify and implement process improvements, increasing operational efficiency.
• Collected and analyzed feedback for service enhancements, exceeding performance targets.
• Resolved complex technical support cases using ticketing systems, knowledge bases, and remote troubleshooting tools.
• Diagnosed software, hardware, and account issues, ensuring accurate escalation and timely resolution.

• Resolved e-commerce issues to enhance customer satisfaction and experience.
• Addressed technical and shipping concerns to improve service efficiency.
• Supported customers with order and payment queries, ensuring smooth transactions.

• Leveraged product knowledge for efficient troubleshooting, reducing resolution times.
• Delivered customer support across multiple channels, improving user experience and strengthening client relationships.
• Resolved technical issues promptly, lowering average handling time and increasing customer satisfaction scores.
• Resolved hardware, software, and connectivity issues through phone, chat, and email support.
• Documented case details accurately in CRM and ticketing systems for consistent follow-up.

• Optimized shipping logistics to reduce errors and delays, improving overall workflow accuracy.
• Supervised daily bakery production, aligning staffing, priorities, and workflow with schedule demands.
• Implemented Oracle Applications, improving data accuracy and inventory management.
• Established data entry protocols for enhanced inventory control and minimized discrepancies.
• Trained team members on food safety, sanitation, and quality standards for consistent output.

• Provided attentive service to residents, fostering a warm environment that promoted social interaction and community.
• Collaborated with care team to address dietary needs, enhancing residents' dining satisfaction.
• Executed portion control measures, reducing food waste and optimizing resource management.
• Delivered attentive service to residents, creating a warm environment that encouraged social interaction.
• Maintained accurate dietary records, supporting personalized meal plans that met residents' nutritional needs.

• Assisted customers, resolved inquiries, and enhanced satisfaction through efficient service.
• Assisted customers, resolving inquiries, enhancing satisfaction, and improving service efficiency.
• Trained new staff and facilitated team collaboration to streamline operational workflow.
• Managed customer complaints, implemented solutions, and elevated service quality for improved customer retention.
• Monitored inventory, ensured stock levels, and optimized resource allocation.

Undergraduate due to petition for migration to Canada.