At IN N OUT OIL & TIRES, excelled as an Automotive Service Manager, enhancing store operations and customer satisfaction through expert oversight of technician activities and service standards. Demonstrated strong organization and technical automotive knowledge, significantly contributing to achieving sales goals. Skilled in team leadership and ensuring adherence to safety protocols.
• Supervise the activities of the oil change technicians to ensure efficient job performance.
• Oversee the operation of the store and make sure company standard procedures have been executed in each service to a customer vehicle.
• Train or arrange for training the oil change technicians to perform Transmission Service, Radiator Service, Front & Rear Differential service, Tire service, and Battery & light bulb service, Oil change for gasoline and Diesel engine vehicles.
• Set up machinery and equipment used in the lube bays.
• Preparing work schedule for oil change technicians as per the business needs and ensuring that safety standards are met.
• Explaining different service packages to the customers (oil/filter change, cabin filter, transmission, radiator coolant, differential, tire).
• Opening and closing the store as per company procedures which cover both hardware and software (POS machine & computer) of the store for each Bay.
• Make sure products are in good order and accessible for fast and quality service to customers.
• Check the availability of major products required for services like oil, oil-filter, air-filter, fuel- filter, serpentine belt, light bulbs, wiper blades, battery, engine cleaning agent, tires, and tire accessories for a different type of vehicle and make sure their quantities are not under the stock buffer level.
• Ensure the safety regulations are followed by oil change technicians.
• Ensure that proper products have been used on each vehicle during the service.
• Ensure store standard service procedures have been performed on each vehicle serviced at the store .
Ensure all store equipment and machinery like Transmission oil, Radiator Flushing, Differential service pump, and others are in good order and working conditions.
• Observe the sales goal of the store and make the best effort to achieve the sales goal.