Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Reyniel Goyos

North Hollywood,CA

Summary

I will be a great asset to your business. My website is www.reygoyos.com.

Overview

8
8
years of professional experience

Work History

Server

Loteria Grill - Hollywood
01.2009 - 09.2014
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Server

Lowe Hotel
09.2007 - 09.2010
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.

Supervisor

Marriott
09.2006 - 09.2007
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Education

High School Diploma -

Miami Dade College
Miami, FL

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Guest Engagement
  • Memory retention
  • Safe Food Handling
  • Cleanliness standards
  • Menu Memorization
  • Food Running
  • High-volume dining
  • Sales Techniques
  • Order Accuracy
  • Quality Control
  • Table Bussing
  • Guest Relations Management
  • Beverage Preparation
  • Tableside Etiquette
  • Warm and Friendly
  • Multitasking
  • High Energy and Stamina
  • Problem-Solving
  • Cool Under Pressure
  • Excellent Communication
  • Teamwork and Collaboration

Languages

Spanish
Native or Bilingual

Timeline

Server

Loteria Grill - Hollywood
01.2009 - 09.2014

Server

Lowe Hotel
09.2007 - 09.2010

Supervisor

Marriott
09.2006 - 09.2007

High School Diploma -

Miami Dade College

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Reyniel Goyos