Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
SeniorSoftwareEngineer

Reynaldo De Guzman

613-325-3133
Orleans,Canada

Summary

To Whom It May Concern, It is with great pleasure to thank you in advance for taking the time to consider my application. Please find enclosed my professional resume. My extensive experience in the hospitality and health industry and 10 plus years in management has equipped me with the knowledge and skill to lead and work in a team setting. Here are some of my experiences that will help you make a decision in employing me with your company: Strategically allocating and scheduling staff members according to sales volume and company standards. Purchase and control inventory with attention to budget guidelines, prioritize and mitigate problems with unbiased solutions. Company ad skills to promote company exposure, Smart Serve Program, Health and safety training (WHMIS program) Balanced service with costs to ensure profitability. Coach and assisted co workers to maximum levels of performance. My resume indicates these prime examples of why I am a suitable candidate for this position. To further validate that my resume has the necessary qualifications to provide your company with excellent service, I am available for an interview at your convenience. My contact information is enclosed in my resume and on this cover letter. I hope that you will allow me the opportunity to meet with you and discuss this employment prospect. Sincerely, Reynaldo DeGuzman

To seek professional and personal growth in a position utilizing extensive customer service in a successful organization. Summary of Qualifications Extensive years of experience in the customer service industry demonstrating excellent customer satisfaction, time management, and decision-making abilities. Here are some of my strongest assets in public service which contributed tremendously to a successful organization: outstanding communication skills, problem solving abilities, marketing strategies, and staff coaching. In addition, my ability to function effectively under all types of circumstances while maintaining a positive attitude, clear objectives, and a smile captivated frequent customers.

Overview

34
34
years of professional experience

Work History

Bar Team Leader

Kelseys Roadhouse Restaurant
Kanata, Canada
09.2013 - Current
  • Assist with guests questions and needs
  • Ensured all stations meets the companies guide lines
  • Helped maintain a clean and safe environment
  • Ensured a sense of urgency with all tasks
  • Increased revenue by promoting additional products and assisting with beverage menu.
  • Developed and implemented bartender training programs, policies and procedures.
  • Ensured the highest levels of guest service and genuine hospitality to guest
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Interviewed, hired and trained staff to improve guest retention and bolster sales.
  • Resolved escalated guest complaints to maximize satisfaction and loyalty.
  • Monitored cash intake to reduce discrepancies.
  • Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Restocked beer and liquor regularly and after special events.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.

General Laborer

Chand Home Reno’s
Ottawa, Canada
12.2011 - 07.2012
  • Work with heavy and light machinery
  • Installed hardwood and ceramic flooring
  • Installed kitchen cabinets and light fixtures
  • Installed drywall, prepped and painted wall
  • Installed and repair decks and fences
  • Performed repetitive assembly tasks with hand and power tools and automated equipment.
  • Prepared items for transportation installing bracing, padding and strapping to prevent damage.
  • Collaborated with team members to complete assigned tasks and meet tight deadlines.
  • Participated in company training sessions to improve skills and boost process knowledge.
  • Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
  • Maintained clean, safe working environment by removing debris from job site prior to shift completion.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Read plans, instructions or specifications to determine work activities.
  • Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.

Massage Therapist/Assistant Spa Manager

Royal Caribbean Cruise Line
North Harbor, San Pedro, U.S.A
01.2005 - 09.2005
  • Prioritized and solved problems with passengers and staff with unbiased solutions
  • Performed sports massage, hot stones massage, deep tissue massage, body wraps, Swedish massage, trigger point therapy,
  • Monitored inventory cost and initiated staff incentives
  • Coached staff in customer service, upholding the gold standards of Royal Caribbean Cruise Line and set up workshops in areas
  • Of spa that will increase sales
  • Market areas of spa that need more exposure to passenger
  • Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
  • Maintained meticulous records to document client information.
  • Applied knowledge in budgeting, aesthetics and employee development to foster profitable spa operations.
  • Guided new members on tours of spa facility and clearly explained available services, resulting in 45% influx in new patrons.
  • Spearheaded creation and implementation of programs focused on key-client business needs.

Operations Manager

Mexicali Rosa"s
Ottawa, Canada
09.1989 - 12.2004
  • Ensured the highest levels of guest service and genuine hospitality to guest
  • Managed unit’s human resources such that the staff are recruited, hired, orientated, trained, coached, supervised and developed
  • Ensured that all food is prepared with the highest quality while maintaining all food safety standards and guidelines
  • Resolved any employee and guest conflicts by finding the root of the problem and addressing them with unbiased solutions
  • Organized meetings to meet guests demands and increase sales and repeated business
  • Ensured safe and sanitary conditions for guest and staff
  • Introduced wine seminars for servers, strengthen knowledge of offerings, which dramatically increased wine sales
  • Coached staff with suggestive selling to increase profitability
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed scheduling, training and inventory control.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Built strong operational teams to meet process and production demands.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Analyzed and controlled materials, supplies and equipment operational expenses.

Education

High School Diploma -

Symmes-D'Arcy McGee High School
Gatineau, QC

Bussiness

Algonquin College
Ottawa, ON

Diploma - Applied Scienc

International Academy of Health Science
Ottawa, ON

Skills

  • Computer Skills: Proficient in
  • Windows 11 operating system, MS Office, Word, Excel and WordPerfect Suite applications POS systems, Silverware, Squirrel and Maitre d’
  • Verbal and Written Communication
  • Labor Cost Control
  • Team Leadership
  • Restaurant Management
  • Bar Management
  • Marketing Plan Development
  • Regulatory Compliance
  • Customer Relations
  • Safety Awareness
  • Cost Control
  • Staff Training and Development
  • Supply Ordering
  • Marketing and Sales Experience
  • Shift Scheduling
  • Guest Interaction
  • Training and Mentoring
  • Inventory Management
  • Equipment Maintenance
  • Health Codes Compliance
  • Relationship Building
  • Responsible Alcohol Service
  • Customer Relationship Building
  • Safe Serving Knowledge
  • Supervisory Experience
  • Staff Scheduling
  • Team Building
  • Service-Oriented Mindset

References

References Available upon request

Languages

  • English, French (medium), Filipino (medium).

Timeline

Bar Team Leader

Kelseys Roadhouse Restaurant
09.2013 - Current

General Laborer

Chand Home Reno’s
12.2011 - 07.2012

Massage Therapist/Assistant Spa Manager

Royal Caribbean Cruise Line
01.2005 - 09.2005

Operations Manager

Mexicali Rosa"s
09.1989 - 12.2004

High School Diploma -

Symmes-D'Arcy McGee High School

Bussiness

Algonquin College

Diploma - Applied Scienc

International Academy of Health Science
Reynaldo De Guzman613-325-3133