Reyna Soto
Palmdale
Summary
Dynamic Pharmacy Clerk Manager at Regency Medical Pharmacy with expertise in prescription processing and customer service. Enhanced workflow efficiency, reducing wait times significantly while ensuring strict HIPAA compliance. Skilled in training staff and resolving customer issues, fostering a collaborative team environment dedicated to patient care and satisfaction.
Overview
6
6
years of professional experience
Work History
Pharmacy Clerk Manager
Regency Medical Pharmacy
05.2022 - 03.2025
- Verified prescription information prior to entry in pharmacy computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Trained new employees on pharmacy procedures, policies, and safety protocols to ensure consistent quality across the team.
- Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Counted and labeled prescriptions with correct item and quantity.
- Confirmed customer information and insurance eligibility for prescriptions.
- Greeted customers at counter and provided excellent customer service.
- Verified patient information to correctly dispense medications.
- Packaged medication deliveries and kept up with all the deliveries that went out
- Managed all deliveries that left the pharmacy and if something went wrong I would fix the problem
- I Would deal with angry customers and make sure they where happy at the end fixing the issue at hand
Cashier Manager
Dollar Tree
06.2019 - 05.2022
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Monitored areas for security issues and safety hazards.
Education
High School Diploma -
Pete Knight High School
Palmdale 05-2011
Skills
- Answering customer questions
- Stocking shelves
- Patient confidentiality
- Verifying orders
- Order fulfillment
- Receiving incoming supplies
- Insurance billing
- Stock management
- Prescription processing
- Cash handling accuracy
- Processing payments
- Resolving customer issues
- Ordering and stocking medications
- FDA and HIPAA compliance
- Pharmacy operations
- Data entry
- Customer care standards
- Customer service
- Cash register operations
- Critical thinking
- Employee training
- Collaboration and teamwork
- Managing customer complaints
- Cash handling
- Workflow optimization
- Problem-solving
- Time management
- Cleaning and sanitizing
- Multitasking
Languages
Spanish
Limited Working
Timeline
Pharmacy Clerk Manager
Regency Medical Pharmacy
05.2022 - 03.2025
Cashier Manager
Dollar Tree
06.2019 - 05.2022
High School Diploma -
Pete Knight High School
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