Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

REYNA REYES

OAKLAND

Summary


Healthcare professional prepared for role of Clinical Office Assistant. Proven ability to manage patient records and coordinate appointments effectively. Known for reliable team collaboration, adaptability, and achieving high standards in clinical settings.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Clinical Office Assistant

La Clinica Transit Village
07.2023 - Current
  • Answer telephone inquiries and provide information or route incoming telephone calls to the appropriate person or department
  • Schedule, confirm, and process appointments
  • Greet visitors, ascertain purpose of visit, and register patients in the appropriate electronic system
  • Determine source of payment by verifying program eligibility in government or insurance plans
  • Collect payment for services rendered, operate the cash register, and maintain an accurate till
  • Hear and resolve patient complaints or escalate appropriately
  • Perform general office duties such as sorting mail, filing and photocopying
  • Receive and route messages or documents, such as laboratory results, to appropriate staff
  • Retrieve and enter data into medical records system

Sales Associate

Lenscrafters
02.2019 - 01.2023
  • Anticipated customers need and provided them with high quality service to insurance customer satisfaction
  • Managed multiple tasks simultaneously while meeting deadlines
  • Processed payments quickly to keep customer flow moving
  • Handled issues professionally to company standards
  • Created great customer experiences with personalized sales support
  • Resolved customer concerns using strong communication and conflict management skills
  • Experience with health insurance and medical records

Education

Lincoln University

Adult & Carrier Education San Leandro Ca

Clinical Medical Assistant
San Leandro

High School -

Skyline High School
Oakland, ca
05.2017

Skills

  • Computer software proficiency
  • Effective communication techniques
  • HIPAA compliance
  • Patient scheduling expertise
  • Conflict resolution techniques
  • HIPAA regulations
  • Electronic charting
  • Front desk management
  • Medical terminology

Languages

Spanish
Native or Bilingual

Certification

  • Basic Life Support (BLS) Certification - American Heart Association. 1/11/2025-01/2027


Timeline

Clinical Office Assistant

La Clinica Transit Village
07.2023 - Current

Sales Associate

Lenscrafters
02.2019 - 01.2023

High School -

Skyline High School

Lincoln University

Adult & Carrier Education San Leandro Ca

Clinical Medical Assistant

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REYNA REYES