Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Reyna McCowan

Elk Grove

Summary

Dynamic Behavior Technician with experience at Amergis, adept at implementing individualized behavior intervention plans and crisis intervention strategies. Proven ability to enhance client progress through effective behavioral management and empathetic communication, fostering strong client relationships and promoting positive outcomes in high-stress environments. Skilled in multitasking and team collaboration.

Offering warm, patient demeanor combined with genuine passion for helping individuals achieve their best. Brings strong understanding of behavioral principles and techniques, with ability to quickly learn and apply new strategies. Ready to use and develop skills in observation and data collection in my desired role.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Behavior Technician

Amergis
06.2024 - 03.2025
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.

Customer Service Representative

Rubios Costal Grill
03.2023 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Physiology -

Sacramento City College
Sacramento, CA
07-2025

Skills

  • Behavioral management
  • Social skills development
  • Skill development
  • Client relationship development
  • Verbal behavior training
  • Self-management strategies
  • Natural environment teaching
  • Time management
  • Multitasking and organization
  • Empathy and patience
  • Team collaboration
  • Flexibility and adaptability
  • Relationship building
  • Goal setting

Certification

  • CNA - Certified Nurse Assistant
  • CPR

Timeline

Behavior Technician

Amergis
06.2024 - 03.2025

Customer Service Representative

Rubios Costal Grill
03.2023 - 05.2024

Physiology -

Sacramento City College
Reyna McCowan