Reyna Martinez
Lancaster
Summary
Dynamic and meticulous professional with a proven track record in educational and administrative roles, notably at La Petite Academy. Expert in systematic task coordination and possessing strong communication abilities, I excel in creating efficient, safe learning environments and managing complex escrow processes. Demonstrated success in improving operational workflows and fostering team collaboration.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Preschool Teacher
La Petite Academy
Lancaster
01.2023 - 11.2024
- Designed detailed weekly lesson plans for educational use.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Provided individual attention to each student as needed during class time.
- Participated in parent-teacher conferences to discuss academic progress of each child.
- Encouraged critical thinking skills through problem solving activities.
- Read stories to children and taught painting, drawing, and crafts.
- Met with parents to discuss child behavior and academic progress.
- Administered assessments throughout the year to gauge student understanding of content material.
- Managed incoming calls efficiently in the afternoons.
- Participated in workshops, trainings and conferences to improve educational skills.
- Maintained student records according to rigorous confidentiality and privacy regulations.
- Established indoor and outdoor safe play environments for toddler-age children.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
Escrow Assistant
Fidelity National Title
01.2020 - 01.2023
- Handled incoming calls in a call center environment.
- Assisted customers with issues or questions
- Managed large volume of incoming calls.
- Performed notarial duties with precision and compliance.
- Managed administrative responsibilities to support escrow officer.
- Partner with real estate agents to satisfy client expectations.
- Delivered tailored recommendations aligning with customer needs.
- Facilitated transactions for transferring funds.
- Compiled data related to clients and finances.
- Addressed customer inquiries with prompt resolution.
- Prepared forms for real estate transactions such as deeds, mortgages, and other legal documents.
- Reviewed title reports to ensure accuracy of information before closing.
- Drafted settlement statements for review by both parties prior to closing.
- Acted as liaison between title companies, lenders and buyers and sellers throughout the escrow process.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Reviewed and interpreted buyer, seller and lender instructions to assess escrow requirements.
Escrow Assistant
EscrowOne
01.2019 - 01.2020
- Handled incoming calls in a call center environment.
- Assisted customers with issues or questions
- Managed large volume of incoming calls.
- Performed notarial duties with precision and compliance.
- Managed administrative responsibilities to support escrow officer.
- Partner with real estate agents to satisfy client expectations.
- Delivered tailored recommendations aligning with customer needs.
- Facilitated transactions for transferring funds.
- Compiled data related to clients and finances.
- Addressed customer inquiries with prompt resolution.
- Prepared forms for real estate transactions such as deeds, mortgages, and other legal documents.
- Reviewed title reports to ensure accuracy of information before closing.
- Drafted settlement statements for review by both parties prior to closing.
- Acted as liaison between title companies, lenders and buyers and sellers throughout the escrow process.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Reviewed and interpreted buyer, seller and lender instructions to assess escrow requirements.
Escrow Assistant
Pacific Trust Escrow
01.2014 - 01.2018
- Handled incoming calls in a call center environment.
- Assisted customers with issues or questions
- Managed large volume of incoming calls.
- Performed notarial duties with precision and compliance.
- Managed administrative responsibilities to support escrow officer.
- Partner with real estate agents to satisfy client expectations.
- Delivered tailored recommendations aligning with customer needs.
- Facilitated transactions for transferring funds.
- Compiled data related to clients and finances.
- Addressed customer inquiries with prompt resolution.
- Prepared forms for real estate transactions such as deeds, mortgages, and other legal documents.
- Reviewed title reports to ensure accuracy of information before closing.
- Drafted settlement statements for review by both parties prior to closing.
- Acted as liaison between title companies, lenders and buyers and sellers throughout the escrow process.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Reviewed and interpreted buyer, seller and lender instructions to assess escrow requirements.
Medical Assistant
AVORS Medical Group
Lancaster
01.2013 - 01.2014
- Provided exceptional patient care.
- Compiled detailed records of patient issues.
- Collected samples from patients for laboratory testing purposes.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Cleaned and maintained medical equipment following procedures and standards.
- Responded to patient callbacks and phone-in prescription refill requests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Filed insurance claims forms in accordance with applicable regulations.
- Measured vital signs and took medical histories to prepare patients for examination.
- Delivering injectable medications following safety protocols.
- Documented notes during patient visits.
- Applied fresh dressings to exposed injuries.
- Performed post-surgical tasks, including removing sutures and staples.
Education
Bachelor's Degree - Sociology
Grand Canyon University
01.2024
Associates Degree - Liberal Arts
Antelope Valley College
01.2021
Skills
- Systematic Task Coordination
- Daycare management
- Student records management
- Child safety procedures
- Effective Time Allocation
- Strong Communication Abilities
- Collaborative Teamwork
- Self-Motivated Work Ethic
- Team Collaboration
- Meticulous Attention to Detail
- Multitasking Proficiency
- Proficient Data Input
- Skilled in Processing Financial Paperwork
- Proficient Typist: 50 Words Per Minute
- Call logging
- Customer account updates
- Call documentation skills
- Inbound phone call management
- Verbal and written communication
Certification
CPR certified
Notary
Languages
Spanish
Professional
Timeline
Preschool Teacher
La Petite Academy
01.2023 - 11.2024
Escrow Assistant
Fidelity National Title
01.2020 - 01.2023
Escrow Assistant
EscrowOne
01.2019 - 01.2020
Escrow Assistant
Pacific Trust Escrow
01.2014 - 01.2018
Medical Assistant
AVORS Medical Group
01.2013 - 01.2014
Bachelor's Degree - Sociology
Grand Canyon University
Associates Degree - Liberal Arts
Antelope Valley College
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