Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Reyna Joves

San Mateo

Summary

Licensed Esthetician since August 2021 with experience performing manual facials, DiamondGlow microderms, PCA chemical peels, Hydrafacial treatments, and body skincare add-ons.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Product Specialist

Golden State Dermatology
02.2024 - Current
  • Sell skincare products from Alastin, SkinCeuticals, SkinMedica, Elta MD, and Obagi
  • Provide retail product education for patients and staff
  • Maintain inventory of retail products and cosmetic injectables
  • Coordinate specials, events, and campaigns with the marketing department
  • Manage analytical tools to track sales and product success
  • When checking patients in: verify patient information (name, date of birth, address, contact information), confirm insurance eligibility, collect copays and overdue balances
  • When checking patients out: give points on Alle and/or Aspire if cosmetic treatment was done, accurately calculate and collect appropriate amount due for treatment, schedule follow-up appointments as instructed by providers.

Esthetician/Medspa Coordinator

Serenity Medspa
03.2023 - Current
  • Consult with patients about skin care treatment options and recommend products from Skinceuticals, Alastin, Obagi, and EltaMD
  • Perform Hydrafacials, Intraceuticals oxygen facials, and ALA-M photodynamic therapy facials
  • Provide post-procedure care using radio frequency and high-intensity focused ultrasound after thread lifts, Endolifts, and Agnes RF
  • Check patients in, rooming them, ensuring they have signed all required consent forms and applying topical numbing cream on them if needed
  • Take before and after photos of patients
  • Give patients points on Allē or Aspire when checking them out
  • Assist the doctor and nurses during numerous minimally invasive non-surgical procedures such as injectables, resurfacing laser, photofacials, thread lifts, and more
  • Maintain accurate charting of services and procedures
  • Answer phone calls at the front desk
  • Schedule appointments for patients
  • Upon opening the medspa, turn on all cold air machines, flip or fold laundry, mix and draw up Botox for the day, set up rooms for first procedures on the schedule
  • Before closing the medspa, make sure all rooms are clean and fully stocked with gauze, towels, headbands, etc.

Licensed Esthetician

Kanna Spa
09.2022 - Current
  • Create an enjoyable and relaxing environment for spa guests
  • Perform 60 to 90 minute manual facials using products from Phytomer, Nature Pure Labs, and Jean D'Arcel
  • Proficient in Hydrafacial treatments (Signature, Deluxe, and Platinum)
  • Maintain cleanliness of work environment
  • Assist spa team with washing, drying, and folding laundry
  • Facilitate 30 to 60 minute sauna sessions, including prep and clean up
  • Advise spa owner on new skin care treatments to add onto service menu.

Esthetician

Massage Envy
08.2021 - 12.2022
  • Developed positive and lasting relationships with approximately 100 clients
  • Created customized treatment plans based on client needs and goals
  • Educated clients on at-home skin care and in-clinic treatments
  • Sold at least $1,000 worth of retail products from PCA Skin, Obagi, and Jan Marini Skin Research every month
  • Performed services such as 60 or 90 minute customized facials, 60 minute back facials, chemical peels, and microderm infusions
  • Upheld CDC standard precautions of infection control.

Flex Beauty Advisor

Macys
11.2020 - 12.2021
  • Maintained flexibility and knowledge to work at any/all beauty counters in store
  • Proactive in assisting customers who were shopping in the cosmetics department
  • Provided an exceptional customer experience by ensuring the customer was always the priority
  • Handled all returns courteously and professionally
  • Determined customer needs based on personal features and other customer preference related factors
  • Explained and demonstrated use of cosmetic products to customers
  • Ensured proper presentation, organization, storing, and replenishment of stock
  • Remained on standby in case business volume required additional Cosmetics assistance.

Green Beauty Advisor

Innisfree
11.2019 - 09.2020
  • Consistently created a welcoming environment for the customer by greeting and assisting as well as quickly responding to customers' needs
  • Knowledgeable in all merchandise categories and able to make appropriate suggestions to the customers
  • Responsible for cash/card reconciliation (return/exchange), opening and closing the store
  • Stocked and organized merchandise
  • Maintained cleanliness behind the POS, on the selling floor, and in the stock room
  • In charge of daily store trash/disposals and disassembling shipment boxes
  • Picked items from the stock room and moved the product to shelves and displays
  • Portrayed a positive and professional demeanor.

Front Desk Receptionist

Mission Plaza Dental
07.2015 - 11.2019
  • Maintained clinic schedule when patients cancel last minute by calling in other patients on the waiting list
  • Scheduled appointments for new and existing patients using EasyDental software
  • Called insurance companies to verify patient eligibility and benefits
  • Logged insurance claim payments into patient database
  • Collected payment from patients for completed procedures.

Education

Vocational Training in Esthetics -

San Francisco Institute of Esthetics And Cosmetology
San Francisco, CA
04.2021

Bachelor's in Business Administration -

Dominican University of California
San Rafael, CA
12.2018

Skills

  • Customer Service
  • Manual Facials
  • Hydrafacial Treatments
  • Chemical peels
  • Microdermabrasion
  • Time Management
  • Adaptability
  • Product Training
  • Scheduling

Certification

  • Esthetician License - 08/2021

Timeline

Product Specialist

Golden State Dermatology
02.2024 - Current

Esthetician/Medspa Coordinator

Serenity Medspa
03.2023 - Current

Licensed Esthetician

Kanna Spa
09.2022 - Current

Esthetician

Massage Envy
08.2021 - 12.2022

Flex Beauty Advisor

Macys
11.2020 - 12.2021

Green Beauty Advisor

Innisfree
11.2019 - 09.2020

Front Desk Receptionist

Mission Plaza Dental
07.2015 - 11.2019

Vocational Training in Esthetics -

San Francisco Institute of Esthetics And Cosmetology

Bachelor's in Business Administration -

Dominican University of California

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Reyna Joves