Reyna Johnson
Sacramento
Summary
Dynamic Closing Expert with experience in streamlining operations and enhancing customer interactions, poised to transition into Data Analytics. Proficient in Microsoft Excel, Tableau, and SQL, with a strong foundation in data-driven decision-making. A collaborative problem-solver dedicated to improving processes and delivering analytical insights to support organizational goals. Equipped with a background in Sociology and Data Analytics, ready to leverage skills in a forward-thinking environment focused on impactful outcomes.
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Account Manager
Hazel's BBQ Sauce
07.2025 - Current
- Managed client accounts for Hazel’s Barbecue Sauce by coordinating product pickups and deliveries to designated retail locations.
- Served as the primary point of contact with store managers, confirming delivery details, maintaining professional relationships, and ensuring accurate order fulfillment.
- Obtained delivery confirmations and manager signatures to verify receipt and maintain accurate records.
- Ensured timely and reliable delivery operations while adhering to company procedures and customer expectations.
- Returned completed documentation to the employer, supporting accurate tracking, reconciliation, and account records.
Closing Expert
Target
07.2023 - 12.2023
- Supported customer service operations by resolving guest inquiries, identifying recurring issues, and escalating trends to leadership when needed.
- Assisted guests with product locations, store navigation, and last-minute purchases, contributing to a positive and efficient shopping experience.
- Monitored store conditions and workload priorities, adjusting tasks to meet closing deadlines and operational standards.
- Collaborated with team members and leaders to improve process efficiency and consistency during closing operations.
- Applied problem-solving thinking to improve the guest experience and support service quality improvements.
Education
Bachelor of Arts - Sociology
Universirty of California, Irvine
Irvine, CA06-2025
Skills
- Microsoft Excel
- Tableau Beginner
- SQL
- Python
- Multitasking
- Customer Service
- Coordinating paperwork
Certification
- Certified Data Analytics, Course Careers - [June 2025 - December 2025]
Timeline
Account Manager
Hazel's BBQ Sauce
07.2025 - Current
Closing Expert
Target
07.2023 - 12.2023
Bachelor of Arts - Sociology
Universirty of California, Irvine