Reyna Cayetano

General Manager

Wendys Restaurant

01.2019 - Current

Oversaw daily operations, ensuring compliance with health and safety standards.
Managed staff scheduling to optimize labor efficiency and meet service demands.
Implemented cost-control measures to enhance profitability without compromising quality.
Trained and developed team members to improve service delivery and customer satisfaction.
Streamlined inventory management processes, reducing waste and improving stock accuracy.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Raised property accuracy and accountability by creating new automated tracking method.