Reyna Bratton
Bellflower
Summary
Dynamic professional with an excellent record in customer engagement and complaint handling, honored at Home Depot and Los Angeles School Board District. Excelled in building relationships and team collaboration, significantly enhancing customer satisfaction and classroom environments. Dedicated to providing a service with multitasking abilities.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Customer Service
Home Depot
08.2020 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Teacher Assistant
LAUSD School Board District
03.2009 - Current
- Responded to student needs and questions promptly.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
- Provided support to students with special needs, ensuring an inclusive and accessible learning experience for all.
Sales Associate
Children's Place
11.2018 - 02.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
Education
Associate of Arts - Child Development
El Camino College
Torrance, Ca06.2023
Associate of Arts - Liberal Arts
El Camino College
Torrance, CA06.2023
Skills
Complaint Handling
Social Media
Team Collaboration
Customer Engagement
Relationship Building
Timeline
Customer Service
Home Depot
08.2020 - Current
Sales Associate
Children's Place
11.2018 - 02.2019
Teacher Assistant
LAUSD School Board District
03.2009 - Current
Associate of Arts - Child Development
El Camino College
Associate of Arts - Liberal Arts
El Camino College
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