Reyme Wilson
Sacramento,CA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
18
18
years of professional experience
Work History
Senior Patient Access Representative
UC Davis Medical Center
2016.01 - Current
- Knowledge with systems like EMR/ONBASE/ OUTLOOK/TEAMS and multiple insurance websites.
- Knowledge with Medi-cal and Medicare qualifications and standards.
- Assisted with medi-cal applications screenings AB75 forms and MC330 forms.
- Assisted processing newborn referrals for medi-cal applications.
- Create insurance letters to send to patients.
- Provided assistance with MYCHART set up for patients.
- Contributed to revenue growth by effectively managing payment collections from both insured and self-pay patients.
- Expedited emergency department admissions through swift assessment of priority cases and rapid response time in critical situations.
- Trained new Patient Access Representatives, contributing to a more skilled and efficient team.
- Collaborated with clinical staff to ensure seamless coordination of care, resulting in improved patient outcomes.
- Reduced insurance claim denials by diligently verifying patients'' insurance coverage and eligibility via phone ,fax,and web.
- Managed high call volumes while maintaining exceptional customer service standards for patients and healthcare staff.
- Developed strong working relationships with interdisciplinary team members to provide comprehensive support for each patient''s needs.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations, protecting privacy rights at all times.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Principal Access Representative
Uc Davis Medical Center
2006.11 - 2016.01
- Knowledge with systems like EMR/ONBASE/ OUTLOOK/TEAMS and multiple insurance websites.
- Assisted with medi-cal applications screenings AB75 forms and MC13 forms.
- Assisted processing newborn referrals for medi-cal applications.
- Create insurance letters to send to patients.
- Provided assistance with MYCHART set up for patients.
- Managed high-stress situations calmly while juggling multiple priorities simultaneously during peak periods of activity or emergencies at medical facility.
- Collaborated with multidisciplinary teams to provide exceptional care and a positive experience for patients.
- Verified patient insurance eligibility and entered patient information into EMR system.
- Maintained accurate patient records, ensuring timely access to vital information.
- Increased efficiency in the workplace with thorough knowledge of electronic health record systems and other relevant software applications.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Trained new staff on filing, phone etiquette and other office duties.
- Delivered support to medical staff in completion of patient paperwork.
Education
Some College (No Degree) -
John F Kennedy High School
Sacramento, CASkills
- HIPAA Compliance
- Insurance Verification
- Financial Counseling
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Team Leadership
- Money Handling
- Registration and Admissions
- Phone and Email Etiquette
- Training Coordination
- Process Improvement
- EMR Updating
Timeline
Senior Patient Access Representative
UC Davis Medical Center
2016.01 - Current
Principal Access Representative
Uc Davis Medical Center
2006.11 - 2016.01
Some College (No Degree) -
John F Kennedy High School
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